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Customer Reviews.

sales

5

Friendly / professional service from door to receiving car ... and follow up excellent handover of the car from Modris

05 December 2018

sales

4

I received excellent service from the team, I knocked one point off because sales person (who left soon after my purchase) did not tell me at time of sale that with all my options my car would be subject to the higher VED, car took longer to deliver

05 December 2018

service

5

Very satisfied . No hanging round. Staff very helpful and polite

04 December 2018

service

5

Very good service, staff friendly & welcoming & kept me up-to-date Staff kindly arranged a taxi pick-up for me after my daughter was ill & I was struggling to get back in to pick up my car.

04 December 2018

sales

5

Team were fantastic.

03 December 2018

service

5

Everything sorted without a fuss both for the car and me whilst I waited.

02 December 2018

service

5

Professional staff and job was conpleted to my satisfaction.car was also washed and sparkly when collected. Always a bonus

30 November 2018

service

5

You did what I came in for plus another item you spotted under guarantee. car was valeted too.

29 November 2018

service

4

Strastone is good but we wanted to know why the car wanted a service so early and no one could answer it. So we have just ended up paying £300 for a nearly new car

29 November 2018

sales

5

1st Class service

28 November 2018

service

5

Such lovely and helpful staff

27 November 2018

sales

4

A great experience during ordering and collection. Kept v well informed and friendly staff made a the purchase exciting and positive. Not quite so great after delivery. Telephone query left unanswered.

27 November 2018

sales

5

Kept me up to speed at each process

27 November 2018

service

5

Job done in the time specified. Kept informed and even got a video of my car's health check!

27 November 2018

service

4

Great experience

27 November 2018

sales

5

Every single person in the showroom was helpful. Lots of lattes were provided, and everything ran smoothly. David was incredibly methodical and professional, and every person I met while I was in was upbeat and positive.

26 November 2018

service

5

Excellent service

22 November 2018

service

5

A very smooth transaction

20 November 2018

service

5

Everything was done on time

20 November 2018

service

5

All good

13 November 2018

service

5

All the staff very good, especially Jessica in services.

13 November 2018

service

5

They strived to get the vehicle back to me asap

13 November 2018

service

3.5

Was offered complimentary health check, delighted to accept. Mentioned problem with cigarette lighter not working, fuse was replaced. Asked to have tyres blown up, was told that was part of check, but on collecting car tyres hadn’t been inflated.

12 November 2018

service

5

Everything was just easy and on time

12 November 2018

sales

3.5

Just missed keeping me proactively informed of vehicle delivery date.

10 November 2018

service

5

Fantastic service

10 November 2018

service

4

Only slight negative was the service video had no sound so wasn’t worth doing

08 November 2018

sales

5

friendly staff, knowledgeable of the product, made you feel as if you were the top priority and your business was valued.

07 November 2018

service

5

Kept informed Price as quote Staff lovely

05 November 2018

service

5

Swift service and always kept up to date.

02 November 2018

sales

4

I picked my new mini up on a Sunday had to take it back for a valet because valets don't work on Sundays

02 November 2018

sales

2

We were given misleading information during the sales negotiation of the vehicle. When we questioned this later we had to argue with the sales manager to get things put right and at no time was any apology offered. Car was also scratched.

01 November 2018

service

5

Carried out as planned in a timely mannner and kept me informed , courtesy car process was quick to enable me to carry on with my day.

31 October 2018

sales

5

Staff were helpful and enthusiastic they genuinely care about you and your experience there

30 October 2018

sales

5

My initial enquiry was answered by Tim who was so helpful from start to finish and processed my order of new mini very smoothly, keeping me informed of each stage of the contract.

29 October 2018

service

5

Fine. Courteous staff and good experience

25 October 2018

service

5

great service

24 October 2018

service

4

My Mini warranty work was completed and ready for my collection all as requested.

23 October 2018

service

5

Always complete - all problems resolved immediately.

23 October 2018

service

4

Good communication and courtesy

23 October 2018

sales

5

As above everyone was lovely and made sure we were well satisfied

22 October 2018

service

4

Car collection saved another trip to dealer.

21 October 2018

sales

5

Because of the way was treated

20 October 2018

service

5

Good Service reasonable prices and the car is clean and shiny

19 October 2018

service

5

No criticism needed.

19 October 2018

service

5

Again very helpful explain things really well.

19 October 2018

service

5

The staff are all so lovely and thorough with the work.

18 October 2018

service

5

Prompt, efficient and very helpful

18 October 2018

sales

5

I loved that my new car came with a big bow and the constant updates from mini on what was happening.

18 October 2018

service

5

Please see above. Also, the car was immaculate when we collected it, apologies were given again for the delay.