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Customer Reviews.

service

5

I used the while you wait and was kept fully informed throughout the process whilst also being assisted with another query I had.

04 October 2018

service

5

Great service and satisfied with updates as to work progress.

04 October 2018

sales

5

Salesman Scott Lewis at Stratstone Derby was very helpful and fully understood what I wanted and didn’t want and helped me get the right extras for me.Complete opposite of Sytner ( again)! Who did not want to even talk to me about buying a car!!

04 October 2018

service

4

Efficient return of vehicle taking little time

04 October 2018

sales

5

Everyone on the ball. Constant updates re progress when car being manufactured. Friendly service.

03 October 2018

service

4

Very helpful staff

02 October 2018

sales

4.5

I was very pleased only issue I have is I expected there to be mats in my footwell and i had none... a little disappointed

02 October 2018

service

5

Staff again very friendly.

02 October 2018

service

3

Confused messages to wheel refurb company meant longer than needed on site

01 October 2018

service

4.5

Contacted as soon as car was ready.

29 September 2018

sales

4

I think that a lot more time could be spent with customers on getting to know more about their new car and was not told about any extras I could have on the car.

29 September 2018

service

3

It was the first service on my mini, just 18 months old, I asked for a couple of checks to be made, door key problem and driver’s door needed adjusting, was told this work would be chargeable, I thought warranty applied but apparently not!! Items o/s

27 September 2018

service

5

David Gillespie was brilliant in the dealership and helped me create my dream car!! He was very thorough and knowledgeable and nothing was too much trouble. He is an asset to your team.

26 September 2018

sales

4

Relatively error free experience, but not totally so.

26 September 2018

service

5

A great job was done on my car and Jesica made the whole experience stress free

26 September 2018

service

4

Still not quite sure why I could not have the service I was expecting despite the car being 19 months old and only having done 8000 miles, mostly short runs.

25 September 2018

service

5

They found and rectified the fault I reported and kept me informed throughout the process

24 September 2018

service

5

Prompt service; kept informed; car cleaned before it was returned

23 September 2018

service

5

very professional. excellent customer service

21 September 2018

service

5

Always excellent service

21 September 2018

sales

5

Went very well on time minimum of fuss

21 September 2018

sales

5

Staff very helpful and knowledgeable. No question left unanswered.

19 September 2018

service

5

Colleagues were great, communicated well with myself about my Mini, again the only issue I really had was with Price.

19 September 2018

service

5

Mini kept in contact with me through the service day to let me knew when my car would be ready.

19 September 2018

service

4

Has with my first answer room is all ways required to take into account passage. Of time

19 September 2018

service

4

Everything carried out, as required plus a warrenty issue discovered

17 September 2018

service

5

After a bit of confusion over my TLC pack everything was put in place to have a service even though I turned up on the wring day! that was above and beyond :-)

17 September 2018

service

5

Always do a fast efficient job and you get a warm welcome and a latte while you wait

15 September 2018

sales

5

I really enjoyed the experience, although I had to wait a while it wasn’t a problem.

13 September 2018

sales

5

Excellent customer service at every contact point throughout the car buying experience

12 September 2018

service

5

The Service Leader took total control of the problem and undertook all communication with me the customer and Mini Uk

11 September 2018

sales

5

Although I had an issue with the purchase of the car the team resolved it as best they could showing good customer service

11 September 2018

service

3

Overpriced windscreen wipers and oil not included in the service package

11 September 2018

sales

5

The service was fantastic from Barry cooper and the salesman Grant at Stratstone

11 September 2018

service

5

Very professional. Excellent customer service.

11 September 2018

service

5

Quick efficient service done with a smile oh and a coffee to’

11 September 2018

service

4

Would have give full marks but quality of the car valet was poor

10 September 2018

service

5

Video sent of all aspects pertaining to service of my car

07 September 2018

service

3

Good service, but location is very busy. I was struggling to park.

07 September 2018

service

4

Ease of service.

06 September 2018

service

4

Received a complimentary health check and clean - good. Couldn't complete service though as it wasn't yet due. That said we booked as soon as the warnings appeared because the previous time we had to wait 3 weeks and that was recorded as "late".

05 September 2018

service

4

Everything went smoothly

03 September 2018

service

5

Stratstone Derby is a fantastic place to visit .We wouldn't dream of going anywhere else .Danielle is a star so friendly and always so informative if and when i call.

01 September 2018

service

5

Service staff were excellent.

31 August 2018

service

5

Nothing not to be satisfied with, especially as the car was also cleaned.

30 August 2018

service

4.5

Would have been better if a loan car had been available but service was completed very quickly

27 August 2018

service

4

Car ready when promised

20 August 2018

service

5

I have a new car to come home in. Or someone will bring me home and pick me up when it’s ready .

10 August 2018

service

5

10/10

07 August 2018

service

5

Great service! Would and have recommended!