Although the problem was not immediately rectified advice was given on next steps to take
As marked earlier, all the staff were friendly and helpful
Service carried out quickly and we were notified immediately when ready to collect. Car was also valeted before we collected it.
The receptionist was very welcoming as was our service advisor who was very helpful and friendly. The car was cleaned and serviced and good to go within the time allocated.
Made me feel confident that my mini was safe to drive
Although all of the staff are excellent at Derby, i took the car in for a service. I was told it just needed a brake fluid change. When the car was ready they rang to say i was low on oil. Surely an oil change should have been recommended from the st
Everything was completed satisfactorily. One slight irritant: various controls had been tested and not put back to where they were, eg auto light setting, bluetooth had to be reset up.
Service completed earlier than time slot advised - also phoned to let me know when car would be ready
great experience, all staff helpful and approachable from start to finish including the service team who sent me the service video. I particularly liked being introduced to my courtesy vehicle as it was different to my own mini. Jess did a great job!
Excellent service - friendly and welcoming. Car washed and vacuumed at end of service.
Very friendly and experienced staff
Everyone helpful and patient with silly questions
Nothing too much trouble with the staff.
Excellent - a taxi was arranged to drop and collect me from my home address to Mini in Derby. A phone call was made prior to advise me my car was ready and indicate the collection time for the taxi. Email and video report was sent of my car.
I was kept up to date with the progress throughout and the extra mile from the staff in cleaning the car inside and out
Knowledgable and understanding staff
Very efficient service
I have been coming to you for years and have been very happy with the service and kindness of the people.
Very helpful staff, car ready on time, kept informed of any work that needs doing
Quick and efficient
I love my little mini and I get the impression the mini staff genuinely love minis too. They always go a little further to help. I didnt change my clock after last time change but I notice they did on my last brake service, very grateful.
Always kept informed of progress
Very friendly and helpful and did everything they said they would.
I have a acar that leaks from the sunroof on the children in the backseat when snowing or heavy rain, took pictures as evidence. took to derby for repair told couldnt find a fault please take more pictures when it happens again. Totally pointless
See above& also car cleaned & valeted
My clock is losing time (about 2 mins a week). Mentioned this when it came for service, clock was set right when collected, still losing time. Being very picky - wasn't hoovered very well. Boot hadn't been done at all. Poor for main dealer.
The price quoted for work was fair and completed in good time
Jessica was brilliant
Everytime we visit you dont feel rushed or pressured into anything I always speak highly of your branch at Derby I could move to a nearer one but am more than happy to travel a bit further and make the most of the city whilst the service done
Good attentive service, at all times.
Confident the jobs done proply
car ready when said it would be
Car all cleaned & serviced on time.
Josie at Derby (motability) could not have been more helpful throughout the process. In fact it is due to her that we had another mini from you as I had originally thought of buying the current mini we had from Motability and not having a new one!
Helpful staffQuick service
Maria McCabe at the Derby branch went above and beyond at every stage.
Everything happened as agreed. How else could I mark it.
Cannot think of anything that could have been done better and so must be "Completely Satisfied"
Everything was completed
I have faith that mini stratstone will look after my car due to staff engagement and reliability. Prompt and efficient. Video summary of service is good to see
Quick service. Friendly and competant staff
Very efficient and courteous.
Great greeting, and close. Car checks complete and gleaming on collection
I would have been completely satisfied if the service department had informed the service assistant that the jobs had not been completed because of an equipment failure. It would have saved a double trip.