About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

159 ratings and 120 comments received in the last 90 days.

06 April 2026

Excellent service from Grace and Lucy

04 April 2026

We were made to feel welcome, questions were answered well and every part of our journey was managed efficiently and with professionalism.

04 April 2026

Good all round experience

04 April 2026

Friendly staff, who were able to explain all the different options. I've never had a car on PCP before and Tim took his time to explain this to me.

03 April 2026

All the team were wonderful ,very thoughtful for tha older generation which I am

03 April 2026

Tim was so helpful and friendly, nothing was too much trouble

31 March 2026

Lucy was amazing with explaining all of the details when designing the car. My car arrived three weeks early too!

30 March 2026

We had a pre-arranged appointment with Hannah - I was not really sure what I wanted and Hannah was very patient and gave me all of the options - at no point did I feel rsuhed into a decision or that she had a limited amount of time to spend with us

29 March 2026

Excellent customer service.

27 March 2026

Friendly, informative and easy. Made us feel very welcome from the moment we walked in.

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26 March 2026

Emily was so helpful it was a joy

25 March 2026

Tim Spencer was of the upmost help. His knowledge of the Mini range and specs was brilliant. He was informative, patient and diligent when selling me my Mini.

24 March 2026

Friendly service and very quick delivery

19 March 2026

A generally good experience overall. The odd minor hiccup was dealt with well by the dealership.

16 March 2026

So personal, efficient, and knowledgeable. Faultless.

11 March 2026

Brand new car was handed over with a damaged alloy - Something must have happened to wheel whilst it was being prepared. I was kept away from that side if the car during handover so seems obvious someone knew about the damage before hand.

11 March 2026

Very informative, friendly excellent service from your staff

04 March 2026

The salesperson Tim was amazing from the start of the process to the delivery he kept me informed and was totally professional and knowledgeable answering all my queries

04 March 2026

Just perfect. The help, advice, professionalism and all with a smile.

01 March 2026

Tim was great. Handled all my enquiries professionally. Nothing was too much trouble.

28 February 2026

The sales team were really friendly and made the process very straightforward

26 February 2026

Polite professional service, given plenty of time and information regarding the cars Would have been a ten if it weren't for the salesman telling my husband he looked younger than me!! ??

25 February 2026

Tim was really great, to the point and looked after us well. As did Grace and Emily too

24 February 2026

Great sales man Jacob. Helped me throughout the application process, answered all my questions and couldn't help more. My car reveal was the best! I felt so special.

23 February 2026

My initial contact was good then it went downhill. Resulting in the original order being cancelled and re-ordered, delaying the deliver date. Then `Tim took responsibility! His professionalism, empathy and knowledge was utterly amazing! Thank you!

22 February 2026

Customer service second to none. Both Emily and Rebecca in sales talked through various payment options including after sales warranties/service plans. Emily made sure we were kept in the loop on the sale of our new mini from start to finish.

20 February 2026

Great service

05 February 2026

Overall, pleased with the service provided with only minor setbacks.

02 February 2026

Well handled in difficult circumstances

02 February 2026

Excellent staff and premises, easy to park, everyone in the team very helpful and welcoming. A special thank you to Rebecca Ely who was so patient, thorough and helpful in answering my many queries.

23 January 2026

Having dealt with mini previously , I have found it to be friendly and efficient with Tim on sales . Always helpful and professional , Also Grace involved in finance side of things too ,

08 April 2026

I was treated with respect and care

05 April 2026

Very helpful and polite staff. Was given a place to sit and work while I waited. Kept me in coffee and biscuits and car washed too!

29 March 2026

Great service.

29 March 2026

Because I always find the staff at Mini in Derby very customer focussed and friendly.

29 March 2026

Smooth swift service

28 March 2026

Very good service

28 March 2026

Polite helpful staff, always ??

28 March 2026

Professional client focused service

26 March 2026

Stratstone Mini have looked after my car at minimal cost since I bought it in 2018. The team is great. I am treated like part of that team the moment I arrive at reception. I may be moving away from Derby soon but will continue using Stratstone.

23 March 2026

Had an issue with miscommunication of pricing, but service advisor was very helpful and I am satisfied with the work that was done. If communication was better it would have prevented any stress on my part and would have got a 5/5.

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22 March 2026

I have recently had a service and a seasonal heath check, i pay monthly for a service package. My car has alerted me that my tyre pressure needs attention! This is something that i wouldnt expect due to checks that have taken place in my recent visi

21 March 2026

My car was looked at on time, I was kept up to date, and it was cleaned before returning to me. Staff are always friendly and attentive.

18 March 2026

Quick and easy process to get the MOT booked, car dropped off, MOT done and then quick and easy pick up. Everyone I spoke to was professional, efficient and friendly

17 March 2026

Good service and done in time

17 March 2026

Team were really pleasant and kept me up to date during the day

16 March 2026

Efficient and kept me informed

15 March 2026

Staff lovely , place clean but unfortunately car had to go back twice.

15 March 2026

Great service - friendly and efficient

14 March 2026

Staff were friendly at reception. They took into consideration my request to complete the service asap.

12 March 2026

I couldn't fault the service!

10 March 2026

Great service and customer service

10 March 2026

Friendly service and MOT done as expected.

09 March 2026

Staff friendly and helpful, kept informed of process and estimated times.

09 March 2026

Booked the MOT easy enough.

08 March 2026

Good communication

08 March 2026

Unfortunately, when I came back after an hour and an half , I was told that there was something needing doing before the MOT, so had to wait longer. I had another appointment after this one, so I was late. The man did say that he tried to ring.

07 March 2026

Smooth process, friendly helpful staff

05 March 2026

Staff are efficient and polite, especially Kate.

04 March 2026

Accomodated me auickly and service was reliable.

04 March 2026

Kate contacted me about my car and got it back to me on time

03 March 2026

Good service and helpful

03 March 2026

The service provided was very friendly and attentive

03 March 2026

I decided to wait for my car,I was offered numerous drinks,pleasant receptionist,I was also test driving an automatic mini whilst I waited,the sales girls were lovely and made my experience a relaxed one

02 March 2026

Please refer to the answer below.

02 March 2026

Kate was excellent kept me updated throughout the day and a nice clean car when I collected

01 March 2026

I have found that the Stratstone BMW Derby franchise has been the best all round servicing for me. They also gave us a good Part Exchange deal.

01 March 2026

The customer service was satisfactory. Work carried out appears to also be satisfactory. Work which needed carrying out in the not too distant future, the price quoted was too high after having quotes from other places, that was a shame really.

01 March 2026

Damaged wing mirror was fixed in a speedy manner . Updates were regular and customer service was professional and friendly.

26 February 2026

The day of the service was great. The booking process was not the best as the person clearly was not listening to what I was asking. But the staff at stratstone once there were great. My daughter is just buying her first mini from them too

24 February 2026

It is great that Kate and the team provide such an excellent service and are always friendly, welcoming and efficient. Great communication. My car drives better following the full service and the new brake pads have noticeably improved the braking.

23 February 2026

Service was easy to book. The timed appointment is really good and both times I have done this my car has been ready before the allotted time. Reception and service staff are excellent; friendly, helpful and very efficient.

23 February 2026

See below

19 February 2026

Excellent swevice srart to finish

18 February 2026

Three days rather long time for a small wire replacement. Why are part not stocked in the body shop/garage. Thats quite ridiculous length of time. However, impressed with health check and little video thats sent. Communication from Kate is excellent.

18 February 2026

All went smooth.

18 February 2026

Very friendly, easy to complete the process.

18 February 2026

My car went in for a rattling, my father in law is a mechanic and the parts that I was told had broke to cause rattling weren't next to each other as was stated one broke the other therefore assume it was broke while in for repair so longer time in

17 February 2026

Very good all round. All staff welcoming and helpful.

17 February 2026

Service done in a timely manner as a waiting customer. Receptionist very pleasant and provided us with coffees

16 February 2026

Great service and communication

15 February 2026

Very courteous staff, offering coffee etc., Car booked in for service while you wait. It was ready before time. Great ??

10 February 2026

Staff were very good kept us informed just a pity they couldn't repair the car Mini tech just kept saying fit this fit that still didn't get car running so paid for new parts that didn't work and still car doesn't run

10 February 2026

Friendly and efficient service. I would add that the offering of beverages is very nice but there's a limit on how many times I want to be asked!

10 February 2026

Was kept informed. No major issues, although continually having to re-plumb the dash cam each time means that I have issues getting it to function properly.

09 February 2026

Professional and friendly. Simple and no hassle

09 February 2026

Great service on arrival lady was very helpful & chatty.

04 February 2026

I think that the service team on the day were great. There was confusion over which service my car was to have due to poor communication by the booking team but Kate, on the day sorted thi gs out and I was satisfied with the outcome.

03 February 2026

Did the job, without any fuss and on time

02 February 2026

Great customer service

31 January 2026

Great service

31 January 2026

I purchased my vehicle at the end of December with a known inoperative heater. The car was returned to the garage for repair and remained there for six days. When the vehicle was returned to me, it was dirty and had a visible scratch on the driver's

30 January 2026

Excellent service

30 January 2026

Informative and friendly

29 January 2026

Easy check in (on line). Phoned when car was ready and collection was easy.

29 January 2026

Good service

28 January 2026

The staff were simply amazing and so supportive at Stratstone Mini. Nothing was too much trouble and the whole team really care about their customers.

28 January 2026

Excellent host in Carol

27 January 2026

The entire process was handled smoothly. I was kept in the picture throughout. Your Team were helpful and friendly.

27 January 2026

Efficient and courteous

27 January 2026

Very upset that I was charged for work to repair my windscreen washers. Was informed that it was not a warrant issue. I fail to see how a repair that involves removing the wheel arch cover is a general maintenance matter.

26 January 2026

The service was done in good time and i was informed throughout the day

26 January 2026

Vanessa was fab, explaining the work required and working hard to reduce the cost. Although, it was difficult to get through to anyone via the phone. Also I'm frustrated as my car was cleaned but left wet, so now has an awful damp and mould smell.

24 January 2026

Vanessa went out of her way to help

24 January 2026

Coming to pick up my car and drop it off saved me a lot of time. The woman who picked it up was helpful and courteous and went out of her way to bring it back early.

24 January 2026

Great service and mini past its MOT with out any issue

23 January 2026

All staff very helpful They even brought me home and then picked me up again when my car was ready

22 January 2026

Fast efficient friendly service

22 January 2026

Top marks for Stratstone Mini Derby. Arrived 15 minutes before opening time and they left me in so I wasn't waiting outside. Reception and service rep were very friendly. Overall I had a very, very good experience.

22 January 2026

Overall an excellent service, the only issue I had was that my car was still muddy near the wheel arches but I know there were three of us waiting for our vehicles.

21 January 2026

Efficient. Lost a star as said I would get a call about a query, which didn't happen (I solved the issue without the call!).

21 January 2026

I was able to check my car in straight away. Kate remembered me and was very efficient and pleasant to deal with. She found me a place to wait while my car was checked.

19 January 2026

Would have given 5 stars but thought price was a bit high for an oil and filter change

19 January 2026

Makes a refreshing change to deal with a main dealership that values the customer.

19 January 2026

It was a fab service from dropping off my keys to picking up my car. Vanessa let me know what was happening while I was on site and kept me informed

19 January 2026

They did the job

17 January 2026

All good

17 January 2026

I felt for the work carried out the invoice was really quite expensive.

15 January 2026

Totally satisfied with the service provided

15 January 2026

Online booking service was poor, filled in request twice without a call back. had to make the call. Requested to arrive at 8am to drop car for service only to be told that staff were not yet set up ready to check in customers. self check in not work

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Stratstone Derby.

Address

Sir Frank Whittle Road, Derby, DE21 4LT

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0133 2313890

Map

Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map

Address

Sir Frank Whittle Road, Derby, DE21 4LT

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0133 2408345

Map

Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map