OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
146 ratings and 105 comments received in the last 90 days.
02 April 2025
Sales representative (Jack) was very helpful when choosing vehicle , nothing was too much trouble for him. Minor issue with changed delivery date but it was resolved.
01 April 2025
Friendly sales assistant and all staff welcoming. Explained about the model I was interested in. Arranged test drive. Communication excellent and hassle free experience
29 March 2025
Fab service from Tim, the sales advisor
29 March 2025
Sales team were open honest and knowledgeable when guiding me through the purchase of my Mini??
28 March 2025
Very satisfied Tim Spencer was so helpful kind friendly patient and there wasn't any pressure from him to purchase a new car. He explained all the options available to me I would definitely purchase a new vehicle from Tim in the future
27 March 2025
Very helpful
22 March 2025
From start to finish Chloe at Stratstone Mini Derby was so helpful throughout the whole process.
18 March 2025
Our Sales Advisor Jack Cavill was very good, friendly, informative. We would highly recommend him.
15 March 2025
Everything explained, took time to go through everything different with the car and very patient
21 April 2025
Efficient
19 April 2025
It was good in the end after they sorted my car out
19 April 2025
The part's required to fix the car were not available, so needs a second visit sometime in the future
18 April 2025
Looked after very well whilst waiting for car to be checked.
17 April 2025
I visited mini derby on saturaday to have my mini serviced and MOT I was given someone elses MOT by mistake. I phoned to complain and was told someone will contact me. 4 days later i am still waiting
15 April 2025
Good service
14 April 2025
Customer service was excellent.
13 April 2025
Kept updated of any problems, advised on day if any work that needs doing, like the video showing complementary vehicle health check and car always looks super clean when I collect it.
13 April 2025
No comment
12 April 2025
Prompt and good feedback.
04 April 2025
As above. Can't fault customer service which is very important to me