OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
136 ratings and 101 comments received in the last 90 days.
30 May 2026
You pay a premium price for the MINI brand and therefore expect a premium service. Instead, this branch felt more focused on sales than valuing the customer. The salesperson was very helpful but had no authority, and key questions I raised were left
29 May 2026
It's very easy and straightforward to buy a new mini. The whole experience is hassle free. The staff are friendly and professional.
27 May 2026
Tim was very friendly and approachable and answered any questions I had.
22 May 2026
Excellent help and service.
22 May 2026
Looked after from begining to the end.
22 May 2026
Great deal. Love the mini
12 May 2026
Every aspect of my experience at the centre while seeking to find my ideal car was an absolute pleasure Hannah delivered unfaultable Customer Service, I couldn't recommend her approach to her role highly enough!
08 May 2026
Nothing was too much trouble for Tim , he answered all my questions straight away and made the transaction a pleasure.
06 May 2026
Smooth and efficient with excellent customer service service
28 May 2026
Helpful staff, everything satisfactory, lovely clean Min and very clear explanation of future work. Thank you
27 May 2026
Service done ?,given lift home as usual but not return, disappointing. Coffee ok
22 May 2026
Never had aproblem
22 May 2026
Perfect
20 May 2026
Very welcoming facilitated my work requirements whilst I waited. Just took longer than told (i.e. between 9 and 11am) and I didn't leave til 11:40. Theres nohing else to say please let me submit survey now
18 May 2026
I arrived at 8 30am for a sit and wait appointment and was out of the service by 11 30
18 May 2026
Efficient, no nonsense
18 May 2026
Professional friendly staff
16 May 2026
Polite.
15 May 2026
The service was completed on time and I was able to wait and served copious amounts of coffee.
FIND Stratstone Derby.
Address
- Sir Frank Whittle Road, Derby, DE21 4LT
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0133 2313890
Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper
Address
- Sir Frank Whittle Road, Derby, DE21 4LT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0133 2408345
Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper
31 May 2026
Brilliant service from start to finish!