OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
160 ratings and 122 comments received in the last 90 days.
30 March 2026
We had a pre-arranged appointment with Hannah - I was not really sure what I wanted and Hannah was very patient and gave me all of the options - at no point did I feel rsuhed into a decision or that she had a limited amount of time to spend with us
29 March 2026
Excellent customer service.
27 March 2026
Friendly, informative and easy. Made us feel very welcome from the moment we walked in.
26 March 2026
Emily was so helpful it was a joy
25 March 2026
Tim Spencer was of the upmost help. His knowledge of the Mini range and specs was brilliant. He was informative, patient and diligent when selling me my Mini.
24 March 2026
Friendly service and very quick delivery
19 March 2026
A generally good experience overall. The odd minor hiccup was dealt with well by the dealership.
16 March 2026
So personal, efficient, and knowledgeable. Faultless.
11 March 2026
Brand new car was handed over with a damaged alloy - Something must have happened to wheel whilst it was being prepared. I was kept away from that side if the car during handover so seems obvious someone knew about the damage before hand.
29 March 2026
Smooth swift service
29 March 2026
Great service.
29 March 2026
Because I always find the staff at Mini in Derby very customer focussed and friendly.
28 March 2026
Very good service
28 March 2026
Professional client focused service
28 March 2026
Polite helpful staff, always ??
26 March 2026
Stratstone Mini have looked after my car at minimal cost since I bought it in 2018. The team is great. I am treated like part of that team the moment I arrive at reception. I may be moving away from Derby soon but will continue using Stratstone.
23 March 2026
Had an issue with miscommunication of pricing, but service advisor was very helpful and I am satisfied with the work that was done. If communication was better it would have prevented any stress on my part and would have got a 5/5.
22 March 2026
I have recently had a service and a seasonal heath check, i pay monthly for a service package. My car has alerted me that my tyre pressure needs attention! This is something that i wouldnt expect due to checks that have taken place in my recent visi
21 March 2026
My car was looked at on time, I was kept up to date, and it was cleaned before returning to me. Staff are always friendly and attentive.
FIND Stratstone Derby.
Address
- Sir Frank Whittle Road, Derby, DE21 4LT
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0133 2313890
Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper
Address
- Sir Frank Whittle Road, Derby, DE21 4LT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0133 2408345
Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper
31 March 2026
Lucy was amazing with explaining all of the details when designing the car. My car arrived three weeks early too!