About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

163 ratings and 130 comments received in the last 90 days.

01 August 2026

Lucy Wood - Say no more :)

28 July 2026

it was good, answered all my questions and was kept informed throughout the whole process.

28 July 2026

friendly and helpful staff

27 July 2026

Excellent service

24 July 2026

It was all as expected with no nasty surprises

21 July 2026

Excellent service

15 July 2026

Excellent services

12 July 2026

Tim was very helpful throughout

08 July 2026

We have had several mini's over the years and always been very satisfied with the service, this year Rebecca and Emily sorting everything out perfectly hence the 5 Stars

07 July 2026

From the very beginning Ben Sawyer was extremely helpful, professional and always available to help us with our many queries. He worked especially hard to get us the best deal. Amazing team altogether.

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06 July 2026

Lucy Wood was amazing, very helpful and professional service.

04 July 2026

Tim at Stratstone Derby is the best. I wouldn't buy a mini from anyone else!

03 July 2026

Tim was professional throughout the whole process. Thank you for all your help Tim.

03 July 2026

Emily and Rebecca were perfect very patient and listened to what I was looking for, 2nd mini Countryman at Mini Stratstone Derby

03 July 2026

High

02 July 2026

Excellent

02 July 2026

Extremely helpful and helped us through the whole process

01 July 2026

Tim was absolutely brilliant and very professional

01 July 2026

Brilliant from start to finish Tim was so fabulous

29 June 2026

They did what they needed to

29 June 2026

Welcoming environment friendly and knowlegable staff

28 June 2026

All staff were very friendly and helpful. Made updating my mini straightforward and uncomplicated.

28 June 2026

Kept me in touch start to finis

27 June 2026

Fantastic customer service. Lucy was everything you could possibly ask for. She was caring and kind, answered all our questions and listened to everything we had to say.

27 June 2026

Exceptional Sales team we were looked after very well by Hannah Smith at Sratstone Derby.

26 June 2026

So happy with my new Mini and the staf were all helpful and lovely, especially Lucy.

23 June 2026

Tim was wonderful very polite hapful and and attention and detail exactly what I wanted

20 June 2026

Lucy has been amazing keeping me in the loop and answering all of my questions

14 June 2026

It's not that I'm dissatisfied; I wasn't very happy with the purchase process, but I was quite satisfied with the car collection. Overall, however, it was just average and rather disappointing.

14 June 2026

Completely satisfied.

12 June 2026

Excellent service . Knowledgeable, very friendly and answered all questions asked. Follow up to see if I was happy is always good.

09 June 2026

Everything was handled perfectly and Hannah was excellent

09 June 2026

Tim was very friendly, professional, helpful and knowledgeable throughout the process.

09 June 2026

Would have been 5 but for a delay in delivery of our original choice of Countryman Monochrome. Finally the service getting us a replacement was 5*

07 June 2026

Good service from Emily a with clear communication.

07 June 2026

Lovely people, great price for trade in.

05 June 2026

Tim was great thank you

05 June 2026

Service was great as ever

02 June 2026

As always a fabulous servise when you visit mini @Strantstone BMW

02 June 2026

Thank you, the experience from start to finish was exceptional.

31 May 2026

Brilliant service from start to finish!

30 May 2026

You pay a premium price for the MINI brand and therefore expect a premium service. Instead, this branch felt more focused on sales than valuing the customer. The salesperson was very helpful but had no authority, and key questions I raised were left

29 May 2026

It's very easy and straightforward to buy a new mini. The whole experience is hassle free. The staff are friendly and professional.

27 May 2026

Tim was very friendly and approachable and answered any questions I had.

22 May 2026

Great deal. Love the mini

22 May 2026

Looked after from begining to the end.

22 May 2026

Excellent help and service.

12 May 2026

Every aspect of my experience at the centre while seeking to find my ideal car was an absolute pleasure Hannah delivered unfaultable Customer Service, I couldn't recommend her approach to her role highly enough!

08 May 2026

Nothing was too much trouble for Tim , he answered all my questions straight away and made the transaction a pleasure.

31 July 2026

It was done in the end

31 July 2026

friendly, efficient car was ready to collect early on in the day so all good very happy

30 July 2026

The issue with the AirCon was resolved, and everyone involved was professional and very helpful.

29 July 2026

Very professional

27 July 2026

Jake on the customer service desk was polite, attentive and cheerful. He kept me in touch with progress. Iain did a great job spending time with me to understand the problem. Despite it being a minor issue he was extremely thorough. Thank you!

27 July 2026

The staff were eager to help

27 July 2026

Friendly and rapid service

27 July 2026

I asked the sales advisor (Jake Hutton) if there was any chance of getting my car back earlier than stated. He said he would do his best & he did! This was a great help & it was much appreciated.

27 July 2026

Good service, polite and competent.

25 July 2026

See all reviews

25 July 2026

I had to ring to find out the progress of my car

21 July 2026

Excellent service from Jake my service advisor

19 July 2026

First service of my Mini Countryman and also resolved a few app issues so very pleased. Minor point, ticked to have a complimentary wash but this was not done. Mini dropped off day before and pickup at 5.30pm next day so late in the day to chase up.

19 July 2026

Friendly staff

17 July 2026

Car went in for a repair due to a fault on the car. Services team then broke another part on the car. It was kept n for another 2 days and no calls were provided to tell us when it was ready to pick up, or an offer for another vehicle over the 3 days

15 July 2026

Jake was fantastic I was however rather annoyed at one of the ladies working in BMW. Not only did she complete ignore me when I walked in & no one was at the mini I desk but she then came over and interrupted whilst Jake was explaining my paperwork.

14 July 2026

All good Jake kept me informed and carol on front of house looking after me two amazing employees .. :)

11 July 2026

Was dealt with ok

11 July 2026

I was looked after very well and all work was fully completed.

11 July 2026

First time got all the paperwork done And the work l asked for thanks

09 July 2026

The service experience was efficient

09 July 2026

Very disappointed with the service. Didn't return phone calls, car not cleaned when we asked for this and final invoice was incorrect. However, the after service was much better (dealt with David Beardsall) who did correct the invoice error.

08 July 2026

All work was carried out as required.

08 July 2026

Poor communication from Jake regarding the pick up of my vehicle and the delay to the work. Also inconsistent pricing offered.

07 July 2026

Easy drop off and pick up of my car , no fuss or drama and polite and professional at the same time.

07 July 2026

The repairs were carried out to a high quality however the communication was difficult and I had to chase

06 July 2026

Good service as usual

02 July 2026

Very efficient and attentive

02 July 2026

Helpful and very nice and polite staff. Everything is clearly communicated

02 July 2026

Brake fluid change completed with the time agreed, for the price agreed, and my car was cleaned.

02 July 2026

Took longer than expected. One of the service warnings in the mini was not cleared - but has been updated remotely. A screw cap was left loose. Ensured we were cool and provided plenty of coffee and water whilst we were waiting - During heatwave

01 July 2026

I came around 5 weeks ago after being told that even though my service was due in June it would be ok with Kinto . But when i arrived Mini told me it wouldn't be authorised. So the chap booked me in fotlr the 26th. When I arrived my car was not on th

30 June 2026

I was completely looked after by the team and everything was easy and went smoothly. My problems were solved and the hand over of the courtesy car was simple too.

30 June 2026

Helpful and friendly staff. Work completed on time.

30 June 2026

Staff were friendly and professional, I was able to work in a quite environment whilst waiting for the service

29 June 2026

Excellent customer service

29 June 2026

Very good stuff & fast job !

28 June 2026

The staff on the day were great. Oddly though, I had twice tried to book the service online, and having been informed that wasn't possible, I accepted the option to receive a call back. Nobody ever called me, so that process needs to be fixed.

28 June 2026

Easy to arrange, regular updates

27 June 2026

I was able to make an early appointment and wait for the car to be ready.

26 June 2026

Friendly and welcoming staff

25 June 2026

Everyone I spoke to was really helpful and got the job done

25 June 2026

I found communication poor. It was always me chasing for progress on the car, leaving messages for a call back twice. No call back given. When the car was returned it was dirtier than when given, inside and out. Just not good enough

23 June 2026

Just amazing from start to finish. I've come to Stratstone after Sytner moved their service booking purely online. I need to speak to people, so hopefully Stratstone remain with a personal option, alongside online convenient booking.

23 June 2026

Very welcoming as I walked through the door

22 June 2026

Let down by poor car cleaning and couldn't understand the video of my car service

21 June 2026

It was thought car had been cleaned as offered, but this wasn't done despite picking up well after car had been returned to front of showroom.

19 June 2026

No hiccups Efficient and friendly customer service

17 June 2026

I had requested a courtesy car when I booked the service which wasn't actually recorded, Jake did kindly sort something out so that was all fine but wouldn't have been able to leave it otherwise. Just waiting for a price on a break light repair still

17 June 2026

Warm greeting, professional service from Jake and female colleague (I am so sorry I did not get her name) who also supported me with Taxi to get to work. First class thank you ??

17 June 2026

I took my mini into Stratstone Derby and the team went over and above to identify the issue with my stop start function. Not only did they find the fault. They also fixed it within the same day. Amazing!!! Thanks Andy (Technician).

16 June 2026

The team on the desk very very professional and friendly and kept me informed the loop

15 June 2026

Very happy with the centre during my visit. Clean, comfortable area to wait in and friendly staff

15 June 2026

Everyone I came into contact with at the dealership was lovely and so helpful!

15 June 2026

Everything done to my satisfaction

13 June 2026

Staff were helpful and had my service completed as quickly as possible. Car service was completed with a wash and clean .. always appreciated. Thank you Jake for looking after me .

13 June 2026

Jake who greeted me was lovely. I was very disappointed to be told after 14600 miles that I needed both front and rear brakes. £570 quoted. Said would go elsewhere and told

12 June 2026

My car problems were resolved quickly and efficiently The customer service was excellent

11 June 2026

Very friendly and helpful customer service from staff in particular Jake.

11 June 2026

Jake was extremely professional. His appearance was superb, he was approachable and knowledgeable. The MOT and repairs were done promptly to fit around my requirements.

11 June 2026

The problem was sorted and I was well looked after by the team. Sarah and Jake are very friendly, helpful and professional and a credit to the team.

08 June 2026

It all went well

08 June 2026

Work carried out to schedule. Courteous and helpful service agent, no issues whatsoever.

06 June 2026

Jake was so helpful and considerate due to My health issues at reception. I was very impressed with his approach and how he took great care with cleanliness and keeping me safe. Thank you , Jake.

06 June 2026

05 June 2026

Great communication. Good service

04 June 2026

Jake, the service advisor, contacted me to explain that a non-critical component of the handbrake cable required replacement as a precaution rather than out of necessity. I informed him that I would need to consult my partner, as it is her vehicle, t

03 June 2026

Welcoming and friendly vibe. Jake was particularly great to deal with.

28 May 2026

Helpful staff, everything satisfactory, lovely clean Min and very clear explanation of future work. Thank you

27 May 2026

Service done ?,given lift home as usual but not return, disappointing. Coffee ok

22 May 2026

Perfect

22 May 2026

Never had aproblem

20 May 2026

Very welcoming facilitated my work requirements whilst I waited. Just took longer than told (i.e. between 9 and 11am) and I didn't leave til 11:40. Theres nohing else to say please let me submit survey now

18 May 2026

Professional friendly staff

18 May 2026

Efficient, no nonsense

18 May 2026

I arrived at 8 30am for a sit and wait appointment and was out of the service by 11 30

16 May 2026

Polite.

15 May 2026

The service was completed on time and I was able to wait and served copious amounts of coffee.

14 May 2026

Courtesy car was promised on booking but on arrival there was no car available and I was told this was not an option on a Saturday. This meant we I had to be collected and then dropped back which is an hour round trip each time.

14 May 2026

There was an issue with the quote for the work needed on my car. When I booked it in I was quoted £300, but when the confirmation came the price was £395. I discussed it with Vanessa at Stratone Derby and she was very apologetic

12 May 2026

I have no complaints at all so can only give 5 stars.

FIND Stratstone Derby.

Address

Sir Frank Whittle Road, Derby, DE21 4LT

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0133 2313890

Map

Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map

Address

Sir Frank Whittle Road, Derby, DE21 4LT

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0133 2408345

Map

Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map