About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

139 ratings and 104 comments received in the last 90 days.

29 April 2026

Great customer service and care, great communication.

28 April 2026

Excellent knowledge and customer service. After visiting other garages we felt this was by far the best experience we had.

24 April 2026

Absolutely amazing. you need to promote Hannah xx

21 April 2026

Tim was brilliant - love the slate blue!

21 April 2026

So there was a short delay in my delivery date but the staff at Mini Derby were extremely helpful and couldn't do enough for me to make up for any inconvenience. Matt/Grace/Lucy thanks for all your help .

20 April 2026

Sourced exactly what we were looking for - took the time to look for us Car arrived very quickly Answered all questions / concerns we had Felt looked after - use of facilities for comfort / hot drinks etc

16 April 2026

Amazing all round

16 April 2026

Tim was brilliant and approachable

09 April 2026

The department was very busy, on a few occasions when I called to ask questions the call wasn't returned. However the collection date and the overall preparation was very good. The bow on cooper made it special. Not sure how old people cope with I.T

06 April 2026

Excellent service from Grace and Lucy

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04 April 2026

Good all round experience

04 April 2026

Friendly staff, who were able to explain all the different options. I've never had a car on PCP before and Tim took his time to explain this to me.

04 April 2026

We were made to feel welcome, questions were answered well and every part of our journey was managed efficiently and with professionalism.

03 April 2026

All the team were wonderful ,very thoughtful for tha older generation which I am

03 April 2026

Tim was so helpful and friendly, nothing was too much trouble

31 March 2026

Lucy was amazing with explaining all of the details when designing the car. My car arrived three weeks early too!

30 March 2026

We had a pre-arranged appointment with Hannah - I was not really sure what I wanted and Hannah was very patient and gave me all of the options - at no point did I feel rsuhed into a decision or that she had a limited amount of time to spend with us

29 March 2026

Excellent customer service.

27 March 2026

Friendly, informative and easy. Made us feel very welcome from the moment we walked in.

26 March 2026

Emily was so helpful it was a joy

25 March 2026

Tim Spencer was of the upmost help. His knowledge of the Mini range and specs was brilliant. He was informative, patient and diligent when selling me my Mini.

24 March 2026

Friendly service and very quick delivery

19 March 2026

A generally good experience overall. The odd minor hiccup was dealt with well by the dealership.

16 March 2026

So personal, efficient, and knowledgeable. Faultless.

11 March 2026

Brand new car was handed over with a damaged alloy - Something must have happened to wheel whilst it was being prepared. I was kept away from that side if the car during handover so seems obvious someone knew about the damage before hand.

11 March 2026

Very informative, friendly excellent service from your staff

04 March 2026

The salesperson Tim was amazing from the start of the process to the delivery he kept me informed and was totally professional and knowledgeable answering all my queries

04 March 2026

Just perfect. The help, advice, professionalism and all with a smile.

01 March 2026

Tim was great. Handled all my enquiries professionally. Nothing was too much trouble.

28 February 2026

The sales team were really friendly and made the process very straightforward

26 February 2026

Polite professional service, given plenty of time and information regarding the cars Would have been a ten if it weren't for the salesman telling my husband he looked younger than me!! ??

25 February 2026

Tim was really great, to the point and looked after us well. As did Grace and Emily too

24 February 2026

Great sales man Jacob. Helped me throughout the application process, answered all my questions and couldn't help more. My car reveal was the best! I felt so special.

23 February 2026

My initial contact was good then it went downhill. Resulting in the original order being cancelled and re-ordered, delaying the deliver date. Then `Tim took responsibility! His professionalism, empathy and knowledge was utterly amazing! Thank you!

22 February 2026

Customer service second to none. Both Emily and Rebecca in sales talked through various payment options including after sales warranties/service plans. Emily made sure we were kept in the loop on the sale of our new mini from start to finish.

20 February 2026

Great service

28 April 2026

Good customer service

26 April 2026

My contact was Jake, he was efficient, helpful and knowledgeable.

25 April 2026

It was satisfactory and not like the last time i came, but that was a while ago. I wasn't kept up to date, i brought cash and felt totally humiliated when it wasn't accepted. Afterwards i was given no information just handed my keys, I had to ask

22 April 2026

Friendly staff that know what they are talking about

20 April 2026

Jake was courteous and professional both when I dropped the mini off and when I collected it. All the staff in the centre were friendly and approachable. as always.

20 April 2026

Disappointed with the help i received as a motorbility customer. Very little help given even when requested. I feel like once the car was sold to me that was the end of the help. My vehicle was bought in twice which isn't an easy process to organise

16 April 2026

Satisfied with the service and however the wait time is bit more days

14 April 2026

Polite helpful and informative.

13 April 2026

I was attended to very quickly. The man who was sorting my car for its service made sure everything was explained.

13 April 2026

MOT done while waiting in timescale

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13 April 2026

We were kept up to date with progress.

11 April 2026

All good

08 April 2026

I was treated with respect and care

05 April 2026

Very helpful and polite staff. Was given a place to sit and work while I waited. Kept me in coffee and biscuits and car washed too!

29 March 2026

Great service.

29 March 2026

Smooth swift service

29 March 2026

Because I always find the staff at Mini in Derby very customer focussed and friendly.

28 March 2026

Polite helpful staff, always ??

28 March 2026

Professional client focused service

28 March 2026

Very good service

26 March 2026

Stratstone Mini have looked after my car at minimal cost since I bought it in 2018. The team is great. I am treated like part of that team the moment I arrive at reception. I may be moving away from Derby soon but will continue using Stratstone.

23 March 2026

Had an issue with miscommunication of pricing, but service advisor was very helpful and I am satisfied with the work that was done. If communication was better it would have prevented any stress on my part and would have got a 5/5.

22 March 2026

I have recently had a service and a seasonal heath check, i pay monthly for a service package. My car has alerted me that my tyre pressure needs attention! This is something that i wouldnt expect due to checks that have taken place in my recent visi

21 March 2026

My car was looked at on time, I was kept up to date, and it was cleaned before returning to me. Staff are always friendly and attentive.

18 March 2026

Quick and easy process to get the MOT booked, car dropped off, MOT done and then quick and easy pick up. Everyone I spoke to was professional, efficient and friendly

17 March 2026

Team were really pleasant and kept me up to date during the day

17 March 2026

Good service and done in time

16 March 2026

Efficient and kept me informed

15 March 2026

Great service - friendly and efficient

15 March 2026

Staff lovely , place clean but unfortunately car had to go back twice.

14 March 2026

Staff were friendly at reception. They took into consideration my request to complete the service asap.

12 March 2026

I couldn't fault the service!

10 March 2026

Friendly service and MOT done as expected.

10 March 2026

Great service and customer service

09 March 2026

Booked the MOT easy enough.

09 March 2026

Staff friendly and helpful, kept informed of process and estimated times.

08 March 2026

Good communication

08 March 2026

Unfortunately, when I came back after an hour and an half , I was told that there was something needing doing before the MOT, so had to wait longer. I had another appointment after this one, so I was late. The man did say that he tried to ring.

07 March 2026

Smooth process, friendly helpful staff

05 March 2026

Staff are efficient and polite, especially Kate.

04 March 2026

Accomodated me auickly and service was reliable.

04 March 2026

Kate contacted me about my car and got it back to me on time

03 March 2026

Good service and helpful

03 March 2026

I decided to wait for my car,I was offered numerous drinks,pleasant receptionist,I was also test driving an automatic mini whilst I waited,the sales girls were lovely and made my experience a relaxed one

03 March 2026

The service provided was very friendly and attentive

02 March 2026

Please refer to the answer below.

02 March 2026

Kate was excellent kept me updated throughout the day and a nice clean car when I collected

01 March 2026

The customer service was satisfactory. Work carried out appears to also be satisfactory. Work which needed carrying out in the not too distant future, the price quoted was too high after having quotes from other places, that was a shame really.

01 March 2026

Damaged wing mirror was fixed in a speedy manner . Updates were regular and customer service was professional and friendly.

01 March 2026

I have found that the Stratstone BMW Derby franchise has been the best all round servicing for me. They also gave us a good Part Exchange deal.

26 February 2026

The day of the service was great. The booking process was not the best as the person clearly was not listening to what I was asking. But the staff at stratstone once there were great. My daughter is just buying her first mini from them too

24 February 2026

It is great that Kate and the team provide such an excellent service and are always friendly, welcoming and efficient. Great communication. My car drives better following the full service and the new brake pads have noticeably improved the braking.

23 February 2026

Service was easy to book. The timed appointment is really good and both times I have done this my car has been ready before the allotted time. Reception and service staff are excellent; friendly, helpful and very efficient.

23 February 2026

See below

19 February 2026

Excellent swevice srart to finish

18 February 2026

My car went in for a rattling, my father in law is a mechanic and the parts that I was told had broke to cause rattling weren't next to each other as was stated one broke the other therefore assume it was broke while in for repair so longer time in

18 February 2026

Three days rather long time for a small wire replacement. Why are part not stocked in the body shop/garage. Thats quite ridiculous length of time. However, impressed with health check and little video thats sent. Communication from Kate is excellent.

18 February 2026

All went smooth.

18 February 2026

Very friendly, easy to complete the process.

17 February 2026

Very good all round. All staff welcoming and helpful.

17 February 2026

Service done in a timely manner as a waiting customer. Receptionist very pleasant and provided us with coffees

16 February 2026

Great service and communication

15 February 2026

Very courteous staff, offering coffee etc., Car booked in for service while you wait. It was ready before time. Great ??

10 February 2026

Staff were very good kept us informed just a pity they couldn't repair the car Mini tech just kept saying fit this fit that still didn't get car running so paid for new parts that didn't work and still car doesn't run

10 February 2026

Was kept informed. No major issues, although continually having to re-plumb the dash cam each time means that I have issues getting it to function properly.

10 February 2026

Friendly and efficient service. I would add that the offering of beverages is very nice but there's a limit on how many times I want to be asked!

09 February 2026

Professional and friendly. Simple and no hassle

09 February 2026

Great service on arrival lady was very helpful & chatty.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Stratstone Derby.

Address

Sir Frank Whittle Road, Derby, DE21 4LT

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0133 2313890

Map

Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map

Address

Sir Frank Whittle Road, Derby, DE21 4LT

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0133 2408345

Map

Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map