OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
132 ratings and 88 comments received in the last 90 days.
05 August 2025
Seamless experience.
05 August 2025
Derby mini centre are always so welcoming and nothing is too much trouble. Rebecca and Tim were exemplary and are a credit to your company showing a great example of how good customer service pratice should be carried out.
04 August 2025
Hannah was amazing She listened to what we wanted and delivered. We had so much fun buying this car with her.
03 August 2025
All of the guys in Derby were a pleasure to deal with. Attentive and informative with every detail . Nothing was too much trouble. They really look after their customers
29 July 2025
Besides the incorrect plate on the car, the sales price and stickers were still on the car. Car had no prep work, no wash, vacuum, window clean, software updates. Husband washed car in valeting bay on site so we could bring it home clean. Disgusting!
21 July 2025
The staff were brilliant but they were experiencing IT issues due to a new system. This did cause a few small hiccups but handled perfectly by Jono.
20 July 2025
Jono from the Derby branch who I dealt with was extremely helpful and kept me updated
20 July 2025
Highly satisfied.
17 July 2025
Fitted us in at the time we wanted
13 August 2025
My car was recovered to Stratstone Mini on Saturday 2nd of August, by the evening of Thursday 7th the car had not even been looked at, not even a diagnostic check, even as I write this I'm still appalled by this.
12 August 2025
Good service delivered well and professionally
12 August 2025
Experience was very good, I had already brought my car in for an MOT earlier on in the year and the service didn't differ
12 August 2025
The service desk staff were very helpful and kept me updated
10 August 2025
The issue I had with the car was dealt with quickly
07 August 2025
Polite and friendly staff.
04 August 2025
Brilliant customer service great communication
31 July 2025
The mini service desk wasnt open when i arrived at the allocated time and instead was directed to the BMW reception and didnt find the person on there especially warm. I didnt meet the mini service person until service complete.
31 July 2025
They found a fault that could have potentially been very bad but now all sorted
31 July 2025
Couldn't ask for better service
11 August 2025
Tim went the extra mile