OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
143 ratings and 110 comments received in the last 90 days.
28 February 2026
The sales team were really friendly and made the process very straightforward
26 February 2026
Polite professional service, given plenty of time and information regarding the cars Would have been a ten if it weren't for the salesman telling my husband he looked younger than me!! ??
25 February 2026
Tim was really great, to the point and looked after us well. As did Grace and Emily too
24 February 2026
Great sales man Jacob. Helped me throughout the application process, answered all my questions and couldn't help more. My car reveal was the best! I felt so special.
23 February 2026
My initial contact was good then it went downhill. Resulting in the original order being cancelled and re-ordered, delaying the deliver date. Then `Tim took responsibility! His professionalism, empathy and knowledge was utterly amazing! Thank you!
22 February 2026
Customer service second to none. Both Emily and Rebecca in sales talked through various payment options including after sales warranties/service plans. Emily made sure we were kept in the loop on the sale of our new mini from start to finish.
20 February 2026
Great service
05 February 2026
Overall, pleased with the service provided with only minor setbacks.
02 February 2026
Well handled in difficult circumstances
01 March 2026
The customer service was satisfactory. Work carried out appears to also be satisfactory. Work which needed carrying out in the not too distant future, the price quoted was too high after having quotes from other places, that was a shame really.
01 March 2026
I have found that the Stratstone BMW Derby franchise has been the best all round servicing for me. They also gave us a good Part Exchange deal.
01 March 2026
Damaged wing mirror was fixed in a speedy manner . Updates were regular and customer service was professional and friendly.
26 February 2026
The day of the service was great. The booking process was not the best as the person clearly was not listening to what I was asking. But the staff at stratstone once there were great. My daughter is just buying her first mini from them too
24 February 2026
It is great that Kate and the team provide such an excellent service and are always friendly, welcoming and efficient. Great communication. My car drives better following the full service and the new brake pads have noticeably improved the braking.
23 February 2026
See below
23 February 2026
Service was easy to book. The timed appointment is really good and both times I have done this my car has been ready before the allotted time. Reception and service staff are excellent; friendly, helpful and very efficient.
19 February 2026
Excellent swevice srart to finish
18 February 2026
Very friendly, easy to complete the process.
18 February 2026
My car went in for a rattling, my father in law is a mechanic and the parts that I was told had broke to cause rattling weren't next to each other as was stated one broke the other therefore assume it was broke while in for repair so longer time in
FIND Stratstone Derby.
Address
- Sir Frank Whittle Road, Derby, DE21 4LT
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0133 2313890
Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper
Address
- Sir Frank Whittle Road, Derby, DE21 4LT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0133 2408345
Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper
01 March 2026
Tim was great. Handled all my enquiries professionally. Nothing was too much trouble.