OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
133 ratings and 100 comments received in the last 90 days.
05 June 2026
Tim was great thank you
02 June 2026
As always a fabulous servise when you visit mini @Strantstone BMW
02 June 2026
Thank you, the experience from start to finish was exceptional.
31 May 2026
Brilliant service from start to finish!
30 May 2026
You pay a premium price for the MINI brand and therefore expect a premium service. Instead, this branch felt more focused on sales than valuing the customer. The salesperson was very helpful but had no authority, and key questions I raised were left
29 May 2026
It's very easy and straightforward to buy a new mini. The whole experience is hassle free. The staff are friendly and professional.
27 May 2026
Tim was very friendly and approachable and answered any questions I had.
22 May 2026
Excellent help and service.
22 May 2026
Looked after from begining to the end.
06 June 2026
Jake was so helpful and considerate due to My health issues at reception. I was very impressed with his approach and how he took great care with cleanliness and keeping me safe. Thank you , Jake.
06 June 2026
X
05 June 2026
Great communication. Good service
04 June 2026
Jake, the service advisor, contacted me to explain that a non-critical component of the handbrake cable required replacement as a precaution rather than out of necessity. I informed him that I would need to consult my partner, as it is her vehicle, t
03 June 2026
Welcoming and friendly vibe. Jake was particularly great to deal with.
28 May 2026
Helpful staff, everything satisfactory, lovely clean Min and very clear explanation of future work. Thank you
27 May 2026
Service done ?,given lift home as usual but not return, disappointing. Coffee ok
22 May 2026
Perfect
22 May 2026
Never had aproblem
20 May 2026
Very welcoming facilitated my work requirements whilst I waited. Just took longer than told (i.e. between 9 and 11am) and I didn't leave til 11:40. Theres nohing else to say please let me submit survey now
FIND Stratstone Derby.
Address
- Sir Frank Whittle Road, Derby, DE21 4LT
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0133 2313890
Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper
Address
- Sir Frank Whittle Road, Derby, DE21 4LT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0133 2408345
Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper
05 June 2026
Service was great as ever