About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

174 ratings and 140 comments received in the last 90 days.

27 August 2026

Car not presented well

27 August 2026

Competent, efficient, pleasant service meant that the whole process of returning and renewing my car and leasing contract was as painless as possible, and now I am driving an excellent new car!

25 August 2026

Initial greeting was warm and welcoming. Hannah was absolutely incredible and gave the whole experience one I'll never forget. The whole team are friendly and interested in your needs. But Hannah has shone with her customer service!

04 August 2026

Excellent, helpful and efficient service from Tim Spencer. Understood my requirements in the car and sorted it! All staff were welcoming & helpful

04 August 2026

The Mini Dealership in Derby is the most friendly and welcoming the facilities are what you expect from a premium franchise keep up the good work !

04 August 2026

Love Mini Derby & deal with Tim Spencer who is brilliant. Our 2nd purchase from Tim.

03 August 2026

Matt was just so lovely and patient with us and the kids.

03 August 2026

10/10 Great Service.

03 August 2026

no issues with the service we received and the inforamtion we were given

01 August 2026

Lucy Wood - Say no more :)

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28 July 2026

it was good, answered all my questions and was kept informed throughout the whole process.

28 July 2026

friendly and helpful staff

27 July 2026

Excellent service

24 July 2026

It was all as expected with no nasty surprises

21 July 2026

Excellent service

15 July 2026

Excellent services

12 July 2026

Tim was very helpful throughout

08 July 2026

We have had several mini's over the years and always been very satisfied with the service, this year Rebecca and Emily sorting everything out perfectly hence the 5 Stars

07 July 2026

From the very beginning Ben Sawyer was extremely helpful, professional and always available to help us with our many queries. He worked especially hard to get us the best deal. Amazing team altogether.

06 July 2026

Lucy Wood was amazing, very helpful and professional service.

04 July 2026

Tim at Stratstone Derby is the best. I wouldn't buy a mini from anyone else!

03 July 2026

Emily and Rebecca were perfect very patient and listened to what I was looking for, 2nd mini Countryman at Mini Stratstone Derby

03 July 2026

Tim was professional throughout the whole process. Thank you for all your help Tim.

03 July 2026

High

02 July 2026

Excellent

02 July 2026

Extremely helpful and helped us through the whole process

01 July 2026

Brilliant from start to finish Tim was so fabulous

01 July 2026

Tim was absolutely brilliant and very professional

29 June 2026

Welcoming environment friendly and knowlegable staff

29 June 2026

They did what they needed to

28 June 2026

All staff were very friendly and helpful. Made updating my mini straightforward and uncomplicated.

28 June 2026

Kept me in touch start to finis

27 June 2026

Fantastic customer service. Lucy was everything you could possibly ask for. She was caring and kind, answered all our questions and listened to everything we had to say.

27 June 2026

Exceptional Sales team we were looked after very well by Hannah Smith at Sratstone Derby.

26 June 2026

So happy with my new Mini and the staf were all helpful and lovely, especially Lucy.

23 June 2026

Tim was wonderful very polite hapful and and attention and detail exactly what I wanted

20 June 2026

Lucy has been amazing keeping me in the loop and answering all of my questions

14 June 2026

Completely satisfied.

14 June 2026

It's not that I'm dissatisfied; I wasn't very happy with the purchase process, but I was quite satisfied with the car collection. Overall, however, it was just average and rather disappointing.

12 June 2026

Excellent service . Knowledgeable, very friendly and answered all questions asked. Follow up to see if I was happy is always good.

09 June 2026

Tim was very friendly, professional, helpful and knowledgeable throughout the process.

09 June 2026

Everything was handled perfectly and Hannah was excellent

09 June 2026

Would have been 5 but for a delay in delivery of our original choice of Countryman Monochrome. Finally the service getting us a replacement was 5*

07 June 2026

Good service from Emily a with clear communication.

07 June 2026

Lovely people, great price for trade in.

05 June 2026

Tim was great thank you

05 June 2026

Service was great as ever

26 August 2026

Good, friendly and very efficient service.

25 August 2026

Really helpful staff. My only area for improvement is that you cannot call the local site directly - you can't return a call from the local site.

22 August 2026

Very smooth from start to finish

22 August 2026

I was treated with friendly, efficient staff and made to feel welcome. I love that personal touch.

21 August 2026

Everything went smoothly. I was welcomed and very well treated.

21 August 2026

20 August 2026

Done on time at agreed price

19 August 2026

Very good customer service. Efficient

18 August 2026

Polite and helpful!

18 August 2026

Lucy was very helpful & kept us updated with work that was being carried out Very professional and friendly

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17 August 2026

I found the staff very polite and very efficient

17 August 2026

Staff very pleasant and helpful . Everything was in place for my drop off and collection

16 August 2026

I have spoken to the garage directly about how bad the customer service was from the guy on the desk

16 August 2026

PROMPT AND EFFICIENT

16 August 2026

Had an issue which has now been resolved

14 August 2026

Trouble free, fast, helpful analysis of what the engineers found and very friendly and capable guys on the front desk.

09 August 2026

It's not my car it's my daughters

09 August 2026

My experience was flawless

08 August 2026

Had a 20 minute wait at the end as the keys had disappeared with the valet.

07 August 2026

It is very expensive and I am still waiting for a part !!! Reception staff are very helpful.

07 August 2026

Friendly service, good communication between visits and a good deal either the trade in and sale.

06 August 2026

Customer service poor no communication and left light on after getting break pads/disks replaced had to go back after the weekend to get it turned off

05 August 2026

Items not added to my bill was a start left in the showroom wondering what was happening when the your team member left, my car was not cleaned but said it had on the paperwork

04 August 2026

Lovely warm welcome as I arrived stuff was super friendly and helpful cups of tea bottles of water absolutely anything I wanted top-notch service

04 August 2026

Overall, I was pleased with the quality of the work carried out. The panel covers were fitted well, and the finish looked excellent. My main concern was other issues mainly to do with the free health check and a query regarding fault with the stereo.

03 August 2026

Friendly welcoming staff

02 August 2026

raised complaint with multiple issues

31 July 2026

It was done in the end

31 July 2026

friendly, efficient car was ready to collect early on in the day so all good very happy

30 July 2026

The issue with the AirCon was resolved, and everyone involved was professional and very helpful.

29 July 2026

Very professional

27 July 2026

Friendly and rapid service

27 July 2026

Jake on the customer service desk was polite, attentive and cheerful. He kept me in touch with progress. Iain did a great job spending time with me to understand the problem. Despite it being a minor issue he was extremely thorough. Thank you!

27 July 2026

Good service, polite and competent.

27 July 2026

The staff were eager to help

27 July 2026

I asked the sales advisor (Jake Hutton) if there was any chance of getting my car back earlier than stated. He said he would do his best & he did! This was a great help & it was much appreciated.

25 July 2026

I had to ring to find out the progress of my car

25 July 2026

21 July 2026

Excellent service from Jake my service advisor

19 July 2026

Friendly staff

19 July 2026

First service of my Mini Countryman and also resolved a few app issues so very pleased. Minor point, ticked to have a complimentary wash but this was not done. Mini dropped off day before and pickup at 5.30pm next day so late in the day to chase up.

17 July 2026

Car went in for a repair due to a fault on the car. Services team then broke another part on the car. It was kept n for another 2 days and no calls were provided to tell us when it was ready to pick up, or an offer for another vehicle over the 3 days

15 July 2026

Jake was fantastic I was however rather annoyed at one of the ladies working in BMW. Not only did she complete ignore me when I walked in & no one was at the mini I desk but she then came over and interrupted whilst Jake was explaining my paperwork.

14 July 2026

All good Jake kept me informed and carol on front of house looking after me two amazing employees .. :)

11 July 2026

I was looked after very well and all work was fully completed.

11 July 2026

First time got all the paperwork done And the work l asked for thanks

11 July 2026

Was dealt with ok

09 July 2026

Very disappointed with the service. Didn't return phone calls, car not cleaned when we asked for this and final invoice was incorrect. However, the after service was much better (dealt with David Beardsall) who did correct the invoice error.

09 July 2026

The service experience was efficient

08 July 2026

All work was carried out as required.

08 July 2026

Poor communication from Jake regarding the pick up of my vehicle and the delay to the work. Also inconsistent pricing offered.

07 July 2026

The repairs were carried out to a high quality however the communication was difficult and I had to chase

07 July 2026

Easy drop off and pick up of my car , no fuss or drama and polite and professional at the same time.

06 July 2026

Good service as usual

02 July 2026

Very efficient and attentive

02 July 2026

Brake fluid change completed with the time agreed, for the price agreed, and my car was cleaned.

02 July 2026

Helpful and very nice and polite staff. Everything is clearly communicated

02 July 2026

Took longer than expected. One of the service warnings in the mini was not cleared - but has been updated remotely. A screw cap was left loose. Ensured we were cool and provided plenty of coffee and water whilst we were waiting - During heatwave

01 July 2026

I came around 5 weeks ago after being told that even though my service was due in June it would be ok with Kinto . But when i arrived Mini told me it wouldn't be authorised. So the chap booked me in fotlr the 26th. When I arrived my car was not on th

30 June 2026

I was completely looked after by the team and everything was easy and went smoothly. My problems were solved and the hand over of the courtesy car was simple too.

30 June 2026

Staff were friendly and professional, I was able to work in a quite environment whilst waiting for the service

30 June 2026

Helpful and friendly staff. Work completed on time.

29 June 2026

Excellent customer service

29 June 2026

Very good stuff & fast job !

28 June 2026

The staff on the day were great. Oddly though, I had twice tried to book the service online, and having been informed that wasn't possible, I accepted the option to receive a call back. Nobody ever called me, so that process needs to be fixed.

28 June 2026

Easy to arrange, regular updates

27 June 2026

I was able to make an early appointment and wait for the car to be ready.

26 June 2026

Friendly and welcoming staff

25 June 2026

Everyone I spoke to was really helpful and got the job done

25 June 2026

I found communication poor. It was always me chasing for progress on the car, leaving messages for a call back twice. No call back given. When the car was returned it was dirtier than when given, inside and out. Just not good enough

23 June 2026

Just amazing from start to finish. I've come to Stratstone after Sytner moved their service booking purely online. I need to speak to people, so hopefully Stratstone remain with a personal option, alongside online convenient booking.

23 June 2026

Very welcoming as I walked through the door

22 June 2026

Let down by poor car cleaning and couldn't understand the video of my car service

21 June 2026

It was thought car had been cleaned as offered, but this wasn't done despite picking up well after car had been returned to front of showroom.

19 June 2026

No hiccups Efficient and friendly customer service

17 June 2026

Warm greeting, professional service from Jake and female colleague (I am so sorry I did not get her name) who also supported me with Taxi to get to work. First class thank you ??

17 June 2026

I had requested a courtesy car when I booked the service which wasn't actually recorded, Jake did kindly sort something out so that was all fine but wouldn't have been able to leave it otherwise. Just waiting for a price on a break light repair still

17 June 2026

I took my mini into Stratstone Derby and the team went over and above to identify the issue with my stop start function. Not only did they find the fault. They also fixed it within the same day. Amazing!!! Thanks Andy (Technician).

16 June 2026

The team on the desk very very professional and friendly and kept me informed the loop

15 June 2026

Everything done to my satisfaction

15 June 2026

Very happy with the centre during my visit. Clean, comfortable area to wait in and friendly staff

15 June 2026

Everyone I came into contact with at the dealership was lovely and so helpful!

13 June 2026

Jake who greeted me was lovely. I was very disappointed to be told after 14600 miles that I needed both front and rear brakes. £570 quoted. Said would go elsewhere and told

13 June 2026

Staff were helpful and had my service completed as quickly as possible. Car service was completed with a wash and clean .. always appreciated. Thank you Jake for looking after me .

12 June 2026

My car problems were resolved quickly and efficiently The customer service was excellent

11 June 2026

Jake was extremely professional. His appearance was superb, he was approachable and knowledgeable. The MOT and repairs were done promptly to fit around my requirements.

11 June 2026

The problem was sorted and I was well looked after by the team. Sarah and Jake are very friendly, helpful and professional and a credit to the team.

11 June 2026

Very friendly and helpful customer service from staff in particular Jake.

08 June 2026

Work carried out to schedule. Courteous and helpful service agent, no issues whatsoever.

08 June 2026

It all went well

06 June 2026

Jake was so helpful and considerate due to My health issues at reception. I was very impressed with his approach and how he took great care with cleanliness and keeping me safe. Thank you , Jake.

05 June 2026

Great communication. Good service

FIND Stratstone Derby.

Address

Sir Frank Whittle Road, Derby, DE21 4LT

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0133 2313890

Map

Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map

Address

Sir Frank Whittle Road, Derby, DE21 4LT

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0133 2408345

Map

Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map