About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

172 ratings and 144 comments received in the last 90 days.

01 November 2026

Tim was awesome, kept me informed throughout!

31 October 2026

A seamless and very professional experienced.

30 October 2026

We had problem after problem. The finance situation is ridiculous !

29 October 2026

Have had all my cars from this dealership Always been Tim that I have dealt With .

27 October 2026

Lucy was fantastic. No question was too hard for her. And no matter how many times I emailed for updates she always replied

27 October 2026

Great communication and lovely people

27 October 2026

Could not do enough to help me

25 October 2026

I was very happy with the advisor's service from start to finish. They kept me informed throughout and helped arrange my adaptations.

23 October 2026

Very fast services lovely staff

23 October 2026

From entering the showroom to collecting my new mini was the best customer service you could have wished for

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22 October 2026

Great staff made the experience enjoyable despite the nearly 6months waiting time for my car . I was kept completely in the picture and the whole experience had a quality to it that I've not had when getting a new car

22 October 2026

Friendly people helping us make our choice. Problem solving and customer care after order very satisfactory.

20 October 2026

excellent service as always from mini derby, Tim is a very nice man

17 October 2026

Would have been 5 stars but for the following reasons: 1. No constant point of contact - had to liase with numerous staff members 2. Hand over complicated. Numerous eforms had to be signed. Impossible to read on phone and most duplicated. Streamline

08 October 2026

Hannah was very helpful

07 October 2026

Tim was excellent from the start. Very swtiched on and personable. We had no issues at all. Hannah was also excellent on the day of collection. Both Tim and Hannah are a huge asset to Stratstone Derby and gave us a much better experience than others

05 October 2026

5 star .looked after very well, bit of a rush at the end put was ok

04 October 2026

good communication, clear and concise

02 October 2026

My phone calls re the sale were not passed on to the salesperson we were dealing with and as a consequence paperwork had to be changed on the day of handover.

01 October 2026

Switched from Stoke Mini to Derby as closer to home. Process was easy and I felt like Derby wanted my business! Tim was professional and friendly throughout.

01 October 2026

No pressure sales but listened to my list of needs. Nice relaxed experience.

30 September 2026

The staff at Mini Derby, Hannah and Grace, were very attentive and knowledgeable, ensuring everything went through smoothly and even helping set up the car's onboard systems and accounts etc. The car arrived earlier than expected and was well present

30 September 2026

Salesman remembered us from previous purchase. Very pleasant and helpful.

29 September 2026

All very straightforward and done in a friendly, polite manner.

27 September 2026

Polite and friendly and of course knowledgeable

25 September 2026

Very helpful sales staff took their time to explain the whole process.

25 September 2026

Everything from visiting the dealership, test driving and ordering the car through to collection was seamless. Each member of staff was polite, knowledgeable and professional.

25 September 2026

It was a very pleasant experience

23 September 2026

Tim was very helpful and managed the long wait

22 September 2026

Easy efficient service

18 September 2026

Top quality service

17 September 2026

A very promising first impression, however, only interested in getting a sale. Once confirmed, the price changed.

16 September 2026

I love my car

16 September 2026

Helpful, polite

08 September 2026

Rebecca at Mini Derby was absolutely great throughout the sale and handover process. A pleasure to deal with!

05 September 2026

Felt undervalued as a customer by the very poor part exchange value on my current mini, Which I bought from you 5 years ago. Everything else was very good with great service from a great team.

03 September 2026

Fantastic experience. Great communication. A really enjoyable and memorable experience.

02 September 2026

Couldn't do enough for us

27 August 2026

Competent, efficient, pleasant service meant that the whole process of returning and renewing my car and leasing contract was as painless as possible, and now I am driving an excellent new car!

27 August 2026

Car not presented well

25 August 2026

Initial greeting was warm and welcoming. Hannah was absolutely incredible and gave the whole experience one I'll never forget. The whole team are friendly and interested in your needs. But Hannah has shone with her customer service!

31 October 2026

I took my car in for an MOT to a trusted service provider and was fully satisfied with the service I received.

31 October 2026

It would have been 5 stars however, a few days before service my car was showing that all tires needed inflating which I thought I would save paying at a petrol station to do, as it was in for a service. This was not done so now need to sort.

31 October 2026

Speedy, efficient and friendly service

29 October 2026

Very satisfied, and very looked after.

27 October 2026

They told me to book my car in a week ago as they noticed the same issue was happening on the other side which they fixed the week prior. however, they tried to keep my car in for another day because they didn't order the piece they knew they needed.

27 October 2026

Friendly informative staff

27 October 2026

Communication breakdown!

26 October 2026

Smooth service

26 October 2026

Excellent

22 October 2026

Booked car in for paint and corrosion on rear brake hubs car is less that 24 months old for an investigation. To be told the night before the appointment corrosion is not a warranty defect but clearly it is a defect in Quality assurance

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21 October 2026

Efficient process and pleasant staff

20 October 2026

Easy to book. Very welcoming in reception. Work carried out quick. Really liked the video I received while work was being carried out. Loved that they cleaned my car inside and out. Super easy to collect, all staff very friendly.

20 October 2026

Great check in and check out service

20 October 2026

Service rep was very helpful. It's a bit pricey for a set of rear pads though.

20 October 2026

Not received any invoice/receipt of payment. I have requested for paperwork regarding the work that has been carried out for both myself and my service history however have just been told you can only get this when you have an MOT at the same time.

20 October 2026

Efficient and friendly service

19 October 2026

Your team were professional and answered any questions that I asked.

18 October 2026

Great service, good comminication and efficient

17 October 2026

The service was first class from the initial phone call to book the car in for the work to be done to the collection of the car. The car was finished in a quick time which was great.

17 October 2026

This was first time I had organised a service. Everyone was kind and helpful

17 October 2026

Good front of house and engineering support.

15 October 2026

Very professional, courteous, service as always.

15 October 2026

Main dealership is quite a way from me so there's a lot of time to kill

14 October 2026

Easy to book, good availability and actually got to speak to a representative.

14 October 2026

Great customer service

13 October 2026

sorted a quick service, had a wait while service option which was easier for work

13 October 2026

Excellent service.

13 October 2026

I was pleased with the service I received. The booking process was easy and everything was clear to understand. But, I think some of the settings on the car may have changed. But I wasn't sure if that was a result of the service or something else.

10 October 2026

Great communication

09 October 2026

Had my car from 830AM- 5PM. Said a full valet would be done & included this was not done. I have been sent an email offering at a later date, but it is not the service I was promised. Now had no response to email when asking to book this in!!

08 October 2026

It took longer than expected. However it was resolved to my satisfaction.

08 October 2026

Quick and good communication But the car wasn't cleaned well The wheels were still filthy

07 October 2026

From first arrival to leaving Stratstone Derby the overall experience was first class. The reception and service advisory staff were extremely pleasant and professional. I was kept in the loop all the time and updated as and when it was necessary.

06 October 2026

Very pleased

05 October 2026

I had a waiting slot, I was kept updated on progress & was asked on several occasions if needed anything.

05 October 2026

Mini prioritised my car for its scheduled service and kindly allowed me to work in one of the meeting rooms while I waited.

04 October 2026

Very helpfull

03 October 2026

Just a very competent streamlined approach to customer care. Everyone greets you, they all offer you a coffee and your presence is acknowledged at all times.

30 September 2026

Kept me updated and were very kind

30 September 2026

I find MINI in Derby helpful and friendly. I was provided with coffee and a table to work at while I waited. Checking my car in online was straight forward. The MOT was done quickly with no problems and clear feedback.

30 September 2026

Excellent Service from start to finish! I was greeted by a lovely young lady I believe her name was Lucy at the Service desk. She explained the work that was going to carried out on my car breaking down the cost to each repair.

30 September 2026

Dropped car back to me. Very helpful

29 September 2026

Courteous and efficient service

29 September 2026

Initial miscommunication on request for courtesy car. Resolved within 2 days of dropping our car off by the branch service manager.

29 September 2026

Good service very helpful staff

29 September 2026

Sarah and the blonde hair lady ( sorry names escape me ) were brilliant and put my mind at rest following me being a bit wobbly over the tyres and work required on my car. As this is a mobility car for my son

27 September 2026

Very happy with the service given and the customer service.

26 September 2026

Prompt reliable and very friendly

25 September 2026

Very satisfied with the customer service from the reception team and the two sales people looking at options for a potential new vehicle. V. disappointed by the offer on my car which was incredibly low based on market prices & on repair costs quotes

24 September 2026

There is not enough space to explain this answer. Obviously overall dissatisfied however, very impressed with Lucy who was helpful, kept us informed of what was happening and is great to deal with.

23 September 2026

All very easy to book, reminders of appointment and dealt with very professionally at the centre.

23 September 2026

I was treated with respect from the start. I was welcomed by name, the staff were extremely professional and I felt like a valued customer.

23 September 2026

Excellent communication, great service, very pleasant experience.

22 September 2026

Lucy was first class

21 September 2026

Brilliant reception when brought in my car, clear communication about when l should comes and collect. Brilliant complimentary wash.

21 September 2026

Your staff are really, really good. An asset to the business and the brand and they obviously have customer focus on their mind at all times

20 September 2026

Everything done on time plus good communication

19 September 2026

Very helpful and professional

18 September 2026

Vehicle in for Brake fluid and Mot. Lucy was very helpful and updated me the whole way through the process. Vhc video was also very good and informative

17 September 2026

Good communication all round.

17 September 2026

Kept me informed and very polite staff

16 September 2026

Everything went smoothly, The 2 ladies on reception were very attentive and welcoming.

16 September 2026

Friendly and professional

15 September 2026

Clear pricing, efficient service

14 September 2026

Good customer service from start to finish

13 September 2026

I have left a comprehensive review on your website.

12 September 2026

10 September 2026

I felt looked after

10 September 2026

Kept updated with progress, work always to a good standard. Staff great

08 September 2026

Pleasant and efficient receptionist, car ready on time and kept up to date with progress

08 September 2026

Very good service, constantly updated

07 September 2026

£150 bill, bmw technician could not perform a software update ! His advice was a new head unit needed to be fitted. Found an independent mini specialist who easily performed the update for £70!

07 September 2026

Excellent service from start to finish

07 September 2026

Sarah was incredibly helpful and offered me a lift back home as my husband was extremely ill and couldn't bring me back as planned. Lucy was less helpful. I did speak to her about it as she asked me to complete a card stating how satisfied I was.

03 September 2026

I received excellent service from Stratstone Mini Derby.

02 September 2026

Excellent service from start to finish. Lucy kept me fully informed throughout, including the delay for a part. The health check and video were particularly impressive. Car was ready, washed and cleaned on collection. First-class service.

02 September 2026

Waited a lot long than expected to complete the service and recommended work be done that didn't really need. It was marked as Amber but my wife was left with the impression she needed to get it done.

02 September 2026

It was nice clean with a friendly but professional atmosphere. Lucy and Sarah were very helpful thank you

02 September 2026

I was very well looked after and everything was clearly communicated

30 August 2026

Very good and informative service

29 August 2026

Initially dealt with Jake, whose communication was non existent so no stars for him. Lucy then took over and she was fantastic - 5 stars and a credit to you - regular updates of a lengthy repair process. Dealt with a courtesy car issue immediately.

28 August 2026

Service was very organised from booking, check-in and pick-up. Staff were friendly and helpful.

26 August 2026

Good, friendly and very efficient service.

25 August 2026

Really helpful staff. My only area for improvement is that you cannot call the local site directly - you can't return a call from the local site.

22 August 2026

I was treated with friendly, efficient staff and made to feel welcome. I love that personal touch.

22 August 2026

Very smooth from start to finish

21 August 2026

Everything went smoothly. I was welcomed and very well treated.

21 August 2026

20 August 2026

Done on time at agreed price

19 August 2026

Very good customer service. Efficient

18 August 2026

Polite and helpful!

18 August 2026

Lucy was very helpful & kept us updated with work that was being carried out Very professional and friendly

17 August 2026

I found the staff very polite and very efficient

17 August 2026

Staff very pleasant and helpful . Everything was in place for my drop off and collection

16 August 2026

I have spoken to the garage directly about how bad the customer service was from the guy on the desk

16 August 2026

PROMPT AND EFFICIENT

16 August 2026

Had an issue which has now been resolved

14 August 2026

Trouble free, fast, helpful analysis of what the engineers found and very friendly and capable guys on the front desk.

09 August 2026

It's not my car it's my daughters

09 August 2026

My experience was flawless

08 August 2026

Had a 20 minute wait at the end as the keys had disappeared with the valet.

07 August 2026

Friendly service, good communication between visits and a good deal either the trade in and sale.

07 August 2026

It is very expensive and I am still waiting for a part !!! Reception staff are very helpful.

FIND Stratstone Derby.

Address

Sir Frank Whittle Road, Derby, DE21 4LT

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0133 2313890

Map

Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map

Address

Sir Frank Whittle Road, Derby, DE21 4LT

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0133 2408345

Map

Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map