OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
140 ratings and 92 comments received in the last 90 days.
01 June 2025
Tim who dealt with us was very helpful keeping us updated and a very nice person. The purchase was smooth and professional and the delivery great.
26 May 2025
friendly staff to assist in handover,
23 May 2025
as above.
13 May 2025
Easy, quick and friendly. Very knowledgable.
08 May 2025
Both Tim and Jack were both really helpful
07 May 2025
very satisfied with how Jono one of the sales guys looked after me from the start to the final purchase of my car
29 April 2025
Every problem was sort very happy with the service i received
29 April 2025
The staff are helpful and couldn't do enough for us. They were courteous and made the experience excellent.
27 April 2025
Really pleased with the handover. Tim was a pleasure to deal with. It felt special compared to other handovers with other dealerships.
15 June 2025
Fabulous my car feels top notch again
14 June 2025
Listened to my requests treated me fairly and with respect
14 June 2025
Yes very good
14 June 2025
Couldn't fault the service staff. Kept me updated at all times
12 June 2025
As above, it was easy and stress free.
09 June 2025
Good service and price.
08 June 2025
Would have given 5 stars but booking in was a mare. Called and someone was supposed to call back and didn't and wouldn't take my online booking
08 June 2025
I was very satisfied with the service given by the dealership at Derby especially Kate and Reuben, they were so very friendly and helpful and nothing was too much trouble excellent customer service from two great members of the team at Derby
06 June 2025
All wants planned
06 June 2025
Quick efficient, good communication. It did however take several Months to get a date for the recall work to be done
04 June 2025
As above. Sales rep wa excellent!