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Customer Reviews.

service

5

Very helpful staff, personalised service

06 January 2020

sales

5

Fantastic service. Thank you!!

06 January 2020

sales

5

Handover of actual car very quick & some questions not answered

03 January 2020

service

3

Information on what was happening with our car was not really what I would expect, we were continually chasing for updates and promised call returns never materialised, leaving us frustrated as to what was happening and when we would get the car back

02 January 2020

service

5

Fabulous service and fantastic staff.

02 January 2020

service

5

Always friendly and professional

02 January 2020

sales

5

Nothing to much trouble very friendly polite staff.

25 December 2019

service

4

Just oil change plug in £300+ ? Told new tyre needed no matching tyres in stock mini tyres on car.

22 December 2019

service

5

They did what they said they would do

21 December 2019

service

3

I would have liked more info regarding the update

21 December 2019

service

5

First class customer service

20 December 2019

service

5

You covered everything

19 December 2019

sales

4

Delivery condition could be better, lots of wax patches

19 December 2019

sales

5

Easy to talk too . Explained what I wanted and needed . I felt very at ease with Josh . Over all a very good experience

17 December 2019

sales

5

Mini Derby are excellent. From the friendly and efficient reception to the sales team, Josh and Kevin, who carefully listened to what we wanted, dealt with our demands and tried hard to give options to choose from. They were friendly and pleasant.

17 December 2019

service

5

Contact during the time they had my car and when I could collect

16 December 2019

sales

5

Everyone was excellent on this visit

14 December 2019

service

4

Simple to arrange and the staff are accommodating to fit in with my work

14 December 2019

sales

5

My Mini was ordered and delivered all within the space of two weeks, which was incredible. The team at the dealership communicated with me throughout this process, to keep me in the know from start to end.

13 December 2019

sales

5

All queries were answered, I was kept up to date with my journey. The staff made us feel excited to be apart of this process with no pressures but plenty of guidance and support.

12 December 2019

service

5

Full explanation of work carried out, together with hard copies of details

12 December 2019

sales

5

Because of the Amazing staff at derby

10 December 2019

sales

5

All staff were friendly knowledgable and fully informed loved the service Sales team and after sales amazing

10 December 2019

service

4

As previous / two nigly complaints waiting area freezing and valet pathetic although complimentary still the same dead insects on windscreen afterwards

09 December 2019

service

5

Pre phone call to advise when the car would be ready and then great service upon collection

09 December 2019

sales

5

Sales staff knowledgeable and very helpful

09 December 2019

service

4

Service very good. Quite expensive to have courtesy car when considering insurance, so it would be nice if this was less/included in service costs.

08 December 2019

sales

5

Fantastic Team, excellent service

07 December 2019

service

5

Fabulous

06 December 2019

service

5

Brilliant service

06 December 2019

sales

5

Smooth process from start to finish and good after care

05 December 2019

service

5

Very satisfied. Great customer service. Always feel welcome. 5 Star service every time. Knowledgeable and professional.

05 December 2019

service

5

Nothing I can think of to improve the experience.

05 December 2019

sales

5

Everyone very helpful and they understand how a customer feels when buying a new car

05 December 2019

sales

5

They actually took the time to listen and Rebecca has been a star sorting out any extras I wanted. I asked for a quick test drive and got 48 drive instead, brill.

02 December 2019

service

5

Very prompt & friendly and kept me updated while I waited for service. Coffee very good

02 December 2019

service

5

Attention to detail and attitude were excellent

01 December 2019

service

5

no problems

29 November 2019

service

5

always polite

28 November 2019

service

5

Staff are always willing to help resolve any problems

26 November 2019

sales

3

The initial sales process was fine but some of the follow up questions I had between placing the order and taking delivery weren't actioned very quickly/efficiently.

25 November 2019

service

4

as above

25 November 2019

sales

5

When I told them at MINI that I was purchasing the car for my mums 50th birthday, which was only a few days away. I felt as though the team really helped me and pushed to get it delivered on time and made the whole experience very special.

24 November 2019

service

5

As an older customer not brought up with computers I was a bit confused with all the features and I was patiently helped with my problem - see above.

24 November 2019

service

5

Completely satisfied from start to finish Team we're friendly at all times

23 November 2019

service

5

Excellent service from Charlotte and Jessica on the service team, walked in, handed the keys over and walked back out. Even after I'd got the wrong day the first time round!

23 November 2019

sales

5

I was kept in contact by Jono on a weekly basis, on the day of collection, Jono came to the bus station in Derby to collect me, and take me back to the centre, which I thought was a lovely touch, they all went out of their way to assist

22 November 2019

service

4

Excellent Service, cost a bit steep

22 November 2019

service

5

Helpful & happy staff

22 November 2019

sales

5

All round great.