problem was fixed
problem was fixed
Very thorough and efficient
Unfortunately an insufficient amount of oil was put in after it's service which caused the warning message to be displayed. This meant the car had to go in again to have it rectified
Car was serviced, parts were replaced as agreed and then my car was washed - it's running really well now and clean inside and out!
Pleasant staff work carried out on time
Stratstones fixed the problem and I would have rated their service as excellent if it were not for the chipped paintwork on the drivers side door.
Good service and polite staff
Polite and friendly staff
Service element fine but I take a vehicle for a service I expect to drop off and pick up not be offered a drink on a dozen occasions ok I exaggerate it was only 4 times when I dropped it off and 3 times when I picked it up I mean really! No usually n
The sales staff are not pushy, they listen and advise accordingly. The front of house staff are friendly and nothing is too much lovely
As previously stated 2 and a half hours to complete a job I was told would take an hour and no explanation.
Again super customer service.
Tim was very helpful
Can't do enough for you
Confident that my mini receives first class attention
Tim and Alice were both very friendly and knowledgeable and able to answer any questions we had
Jessica that works at the Derby branch was brilliant. She kept me up to date on my whole experience
Everything ok apart from the shock of having to pay over £300 when I thought it was free.
Great service from start to finish
Excellent technical knowledge. Thank you
2018,a service report indicated all green. 2019- 1st MOT & service indicated a number of issues with brakes/tyre. A call lead me to believe they were MOT related, but MOT was completed prior to the phone call? Issues inconsistent with 2018 report.
No waiting, clear information about works required
Chris was excellent very helpful but not at all pushy
Like I said above I couldn't of asked for better service and I really do appreciate when staff are kind and welcoming and I felt completely at ease with the whole process and felt like I was fully informed throughout.
I received excellent customer service from Tim who sold me my car from Stratstone Derby. However delivery arrangements weren't smooth but our disappointment was listened to and the manager offered a free first service.
Josie and Rebecca were very helpful and efficient with the purchase and handover of my new car.
Professional approach from start to finish. Jess and the customer service team, and the technical team are completely professional and the customer service is as it should be, natural and not forced. Offer of dent removal service surpassed expectatio
Friendly customer service always with a smile.
Very relaxed with no pressure or hard sell. Easy to talk through options and to get what you really wanted. Jono was absolutely brilliant - couldn't get better service. He was thoughtful and customer focused, with a genuine passion for the product
The car was ready on time, cleaned and check carried out.
Always satisfied with the service at stratstone mini
Pleasant staff. Good service
Sales personnel were very helpfully.
The service provided by mini in Derby is quite exceptional. Appointments are easy to book and the service while you wait very much valued.
Whilst the service given was very good, there is always room for improvement.
Very good customer service. Faults diagnosed and fixed in a timely manner.
Kind people, loving their jobs and willing to help me find what was best for me! Joshua and Natalie were outstanding.
All sorted well
Easy process throughout
OUTSTANDING customer service from the moment we walked in to when we collected our new Mini.
Jessica was very helpful and friendly a pleasure to deal with.
Would have been 5 except for lack of adequate on site parking
It felt very underwhelming to collect my mini this time. It did not feel at all special and getting a new car is a big thing for me and my family. We were left waiting for a long time and when we did get the keys it was an antickimax.
Always receive excellent customer service at mini Derby.
There was nothing to indicate whether the dipped beam height had been checked as requested. The C-it video was rushed so you could barely see the underside of the vehicle. The voice over was inaudible as it was garbled and background music too loud.
Kept upto date with every step of the build and arrived earlier than expected.