Straightforward and uncomplicated

Phone with updates throughout the morning and talk through requirements.

Work was quickly completed exactly as described, booked in quickly and at a time which was convenient to me

Friendly, courteous & efficient

Very helpful

Dropped my keys off at reception and collected my car - on time! The details of the service and work undertaken was explained in a professional manner

Again if I need a question answered I just sent an email and it was always answered immediately.

I was treated with friendliness and courtesy throughout, and kept well informed on the progress of my new car

Jono did a great job, he made the process very easy and a care free experience, he didn't over complicate the process and kept me up to date by text which I really appreciated.

Very happy

Friendly staff

Car ready on time, informed of anything that needed doing.

Really helpful team, Jessica is always so willing and helpful.

Unpressurised and supportive. Made the purchase enjoyable.

Jono was really helpful in helping me choose the right car.

Jono explained everything clearly and kept me informed about the progress of my mini. He was extremely pleasant, helpful and nothing was too much trouble.

Friendly

Great communication... nothing was too much trouble and got me sorted really swiftly and fabulous car at the end of the process

Couldn't have done more

Rebecca Edwards ensured that the purchase and delivery of my new mini was stress free. I was completely satisfied with the whole experience.

Just very efficient and thorough .

Tim was very helpful and friendly .

Great service

Rebecca was helpful right from the start and made the process very easy and really kept in touch with the progress

From my first visit to the handover I was kept informed and any query answered nicely and quickly

Ticked all the boxes. Everything was ready and waiting. All promises delivered! Xx

I dealt with Natalie who was professional and dealt with my requests without fuss

All done to time

Car was collected and dropped off when advised.

Great customer services. Kept me informed of work needed and prices.

Customer service knowledge of products excellent

My car always comes out feeling better

Johno, out main contact in Derby was really helpful and gave us great advice and support all along the process

Everybody very helpful.

Easy to deal with and the order went went pretty much like clockwork.

Just excellent. Went above and beyond

All was well but it was a week later than I anticipated

The best customer service experienced

Very happy Martin did out mot and Lewis was fantastic even got us a taxi into town and back .Thank you so much .

Jessica at derby is very good and competent.

Had MOT carried out - it was completed on time, staff were pleasant and helpful.

My Mini went in for an MOT, which was done quickly & efficiently. Also impressed with how well the car was valeted before I collected it.

Did exactly what was asked

Helpful, friendly, knowledgeable and courteous staff

All good

All went smoothly, staff were welcoming and helpful.

Friendly helpful staff

Had no problems with booking or service

Excellent service from Jessica and Shannon

No pushy sales reps, polite and courteous staff. Excellent knowledge of Mini's. Went above and beyond to find the right car for me.