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Customer Reviews.

sales

5

friendly and efficient

10 October 2019

sales

5

I was remembered by the manager; she sold me a car roughly 6 years ago and even though it was another sales person dealing with me she still made time to come over and chat with me. that's what makes the service from Mini second to none!

09 October 2019

sales

5

Apart from the deposit money I have had a very enjoyable experience, especially with Tim and his helpfulness and enthusiasm.

08 October 2019

service

4

ALLROUND AVARAGE

08 October 2019

sales

5

smooth handover into new car excellent communication with sales lead person

06 October 2019

service

5

Everything was ready on time and everyone was pleasant and helpful

04 October 2019

sales

5

Smooth transaction from start to finish and kept informed of progress of car through to completion.

03 October 2019

sales

3

Some disappointing issues at handover

03 October 2019

service

4

Staff are very attentive

01 October 2019

service

5

They provide me with friendly good quality service.

30 September 2019

sales

5

Again, great customer service from purchase, being kept updated as the order progressed and then on day of collection

30 September 2019

service

5

Full process of booking in the car to drop and collection very professional

30 September 2019

service

5

very good service again.

29 September 2019

service

5

All good

28 September 2019

service

5

Matt made sure that my issues were being dealt with appropriately and gave me fantastic customer service. He explained what was happening at every stage and I received great hire cars too.

27 September 2019

service

1

I asked for my car not to be washed. This was complied with yet I didn't asked to greasy hand and arm marks on the roof, drivers door and window and door card. The OBD port cover had not been replaced either. Unprofessional.

27 September 2019

service

5

Customer service from the service desk team was A1. Recommendations were clear and complementary valet service is a lovely touch.

27 September 2019

service

5

It went in for a small simple item and they discovered a safety problem via the health check which was then rectified

24 September 2019

service

5

Kept informed, provided with options. Timely, helpful service

23 September 2019

sales

5

Car delivered on time, with no additional hidden costs

23 September 2019

service

5

I appreciated the updates while my Mini was undergoing repair.

22 September 2019

sales

5

From the time Alice introduced herself to handing over the keys of the car I found her very professional . She's an asset to your company . Very knowledgeable about the mini and very customer friendly .

20 September 2019

sales

5

Very professional and helpful, there was no pressures which I like very much because you do get that. But the gentleman that dealt with me was friendly, professional and helpful

20 September 2019

sales

5

To speak with a car salesman (team leader) without feeling pressured was a new experience for me. There was one blip when busy support staff failed to return a call but that was recovered by attention from the team leader. Actual delivery was superb.

20 September 2019

sales

5

I was so excited to pick up my mini waited so long to have a mini they made it very special for me xx thank you great service

17 September 2019

sales

5

Friendly and highly efficient staff. Professional. Quick turnaround.

16 September 2019

sales

5

Excellent, outstanding, friendly service. Not pushy and informative.

13 September 2019

service

5

Good communication

12 September 2019

service

5

The service provided by the Mini team is always of the highest standards and also cleaned inside and out - so thank you :)

12 September 2019

service

5

The staff are very helpful and very informative

08 September 2019

service

5

There was some confusion with the timing of my appointment. I was told it was a MOT while you wait but the garage didn't have that!!!!

08 September 2019

service

2

Derby misdiagnosed the fault with my brakes when I took my car on my first visit. Saying there was no problems with the brakes, when I knew there was a problem from day one. It proved my point 7 months later. Photos can be provided.

07 September 2019

service

5

They carried out the work to our satisfaction.

07 September 2019

service

2

No courtesy car available. If I had been notified of the possible issue I could have booked the car in, at my convenience and booked a courtesy car well in advance. Instead, was left stranded.

07 September 2019

service

5

Excellent customer service.

02 September 2019

sales

5

They were very helpful and everything went through very quickly and easily

02 September 2019

service

5

The service received was excellent. Everything was quick and easy. They exceeded my expectations and went the extra mile. The health check was helpful and the video attached was great.

02 September 2019

service

5

Excellent service. Staff very helpful. However once again, I need a very small part ( a small rubber nozzle) and these are not available to buy. I need to replace an entire back windscreen wiper and motor. Not environmentally sound or economical.

01 September 2019

service

5

Same again very efficient service.

01 September 2019

service

5

Customer service very good on face to face visit

01 September 2019

service

5

Top notch service

30 August 2019

service

5

The welcome we received from Matt and his fantastic team is always second to none.

27 August 2019

service

4

Good communication apart from a problem with the calls going to Pendragon. Jess is great to deal with. The valet and clean was not good - the windows were worse than when I took it in!!

26 August 2019

service

5

The customer service is excellent

26 August 2019

sales

5

Fantastic people, couldn't do enough for me and never made me feel pressured to do anything.

23 August 2019

service

4

Efficient service

22 August 2019

service

5

Fantastic service and would recommend highly to anyone

22 August 2019

service

5

We have come to know the people over the years we have owned minis and they are very warm and welcoming. Maria knows us so well and always looks after us.

20 August 2019

sales

5

Easy swift purchase, Car arrived earlier than expected and i was kept fully up to date at all times of delivery dates.

19 August 2019

service

4

Impeccable service but the warrenty 'fault' wasn't found and the reason why my brake pads, ostensibly, are nearing the need for replacement after only 16,500 miles, was difficult to understand.