The MINI Centre was very helpful. The only real issues were brought about by the emails from the MINI 'factory' - especially saying that changes could be still made when in effect this was not true!! Disappointing as would liked to have made a change
Fantastic customer service
Excellent service and staff
Great Team and I even spoke to the technician who worked on my vehicle - He was very polite and helpful.
Unlike Mini Chesterfield, you were efficient, got my name correct (seems unbelievable but they didnt in Chesterfield the very time!), sorted out the service and repair under warranty and all before 2.30. So well done!
Excellent service from start to finish with staff who no what they are talking about.
Mini Chesterfield called me to book into them for my service, said I needed Derby however they booked me in for BMW. I had to call about the courtesy call and Derby got me booked in to the correct one. but would have been wrong If I had not called
Very happy with the service team and how I was treated .
All staff are friendly helpful and courteous
As previous answer trouble free
Because it was a very easy process.
No complaints nothing was too much trouble they made sure I was completely satisfied .
For the pick up of both cars it was excellent
Good service
Service advisor was well informed and friendly sorting things out promptly and efficiently
Easy booking to fit in with my requirements and all went to plan
Again customer service and the fact that mini have such a great range
I could not wish for better attention than I received at Stratstone Mini Derby, their ability to deal with problem issues to the customers satisfaction ie exemplary.
the staff were very friendly and could not do enough to help.
Again Ive had some issues with my car since purchasing, I found it hard to get hold of the dealership directly so had to go through head office. After a little chasing up this was all resolved.
They messed up with my original booking then blamed me even though I had email evidence to state it was there error rearranged for a date that was completely unsuitable for me but it was all they had then did not have a courtesy vehicle for use
We felt like we we're in school playground, appearance of no or little organisation ... this is not the service department its the garage in general
My car was ready at the time agreed
momentous
Phoned Monday in on Tuesday, amazing, possibly lucky but never the less amazing including courtesy car.Minor emergency assistance problem with the car out of warranty but covered by Stratstone getting this agreed with Mini
Convenient date booked and MOT successfully carried out
fault repaired under warranty
Scott was extremely helpful
It wasnt 100% perfect as there was a defect on my car which had to be fixed taking 2 hrs and then I couldnt have a photo in the delivery bay as the next customer was in there.
Regular updated emails, quickly delivery of car and from ordering to collecting was only a week.
As above completely satisfied.i would go to mini derby at stratstones again. Even the after care,on how I was managing the car.
Qick and clean
I received excellent service from the team, I knocked one point off because sales person (who left soon after my purchase) did not tell me at time of sale that with all my options my car would be subject to the higher VED, car took longer to deliver
Friendly / professional service from door to receiving car ... and follow up excellent handover of the car from Modris
Very good service, staff friendly & welcoming & kept me up-to-date Staff kindly arranged a taxi pick-up for me after my daughter was ill & I was struggling to get back in to pick up my car.
Very satisfied . No hanging round. Staff very helpful and polite
Team were fantastic.
Everything sorted without a fuss both for the car and me whilst I waited.
Professional staff and job was conpleted to my satisfaction.car was also washed and sparkly when collected. Always a bonus
Strastone is good but we wanted to know why the car wanted a service so early and no one could answer it. So we have just ended up paying £300 for a nearly new car
You did what I came in for plus another item you spotted under guarantee. car was valeted too.
1st Class service
Job done in the time specified. Kept informed and even got a video of my car's health check!
A great experience during ordering and collection. Kept v well informed and friendly staff made a the purchase exciting and positive. Not quite so great after delivery. Telephone query left unanswered.
Kept me up to speed at each process
Great experience
Such lovely and helpful staff
Every single person in the showroom was helpful. Lots of lattes were provided, and everything ran smoothly. David was incredibly methodical and professional, and every person I met while I was in was upbeat and positive.
Excellent service
A very smooth transaction