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Customer Reviews.

sales

4.5

The MINI Centre was very helpful. The only real issues were brought about by the emails from the MINI 'factory' - especially saying that changes could be still made when in effect this was not true!! Disappointing as would liked to have made a change

11 January 2019

service

5

Fantastic customer service

11 January 2019

service

5

Excellent service and staff

11 January 2019

service

5

Great Team and I even spoke to the technician who worked on my vehicle - He was very polite and helpful.

11 January 2019

service

5

Unlike Mini Chesterfield, you were efficient, got my name correct (seems unbelievable but they didn’t in Chesterfield the very time!), sorted out the service and repair under warranty and all before 2.30. So well done!

10 January 2019

sales

5

Excellent service from start to finish with staff who no what they are talking about.

10 January 2019

service

3

Mini Chesterfield called me to book into them for my service, said I needed Derby however they booked me in for BMW. I had to call about the courtesy call and Derby got me booked in to the correct one. but would have been wrong If I had not called

07 January 2019

service

5

Very happy with the service team and how I was treated .

04 January 2019

sales

5

All staff are friendly helpful and courteous

27 December 2018

sales

5

As previous answer trouble free

27 December 2018

sales

5

Because it was a very easy process.

27 December 2018

sales

5

No complaints nothing was too much trouble they made sure I was completely satisfied .

26 December 2018

sales

5

For the pick up of both cars it was excellent

23 December 2018

service

5

Good service

22 December 2018

service

5

Service advisor was well informed and friendly sorting things out promptly and efficiently

21 December 2018

service

5

Easy booking to fit in with my requirements and all went to plan

21 December 2018

sales

5

Again customer service and the fact that mini have such a great range

21 December 2018

sales

5

I could not wish for better attention than I received at Stratstone Mini Derby, their ability to deal with problem issues to the customers satisfaction ie exemplary.

20 December 2018

service

5

the staff were very friendly and could not do enough to help.

20 December 2018

service

4

Again I’ve had some issues with my car since purchasing, I found it hard to get hold of the dealership directly so had to go through head office. After a little chasing up this was all resolved.

18 December 2018

service

1

They messed up with my original booking then blamed me even though I had email evidence to state it was there error rearranged for a date that was completely unsuitable for me but it was all they had then did not have a courtesy vehicle for use

18 December 2018

service

3

We felt like we we're in school playground, appearance of no or little organisation ... this is not the service department its the garage in general

18 December 2018

service

5

My car was ready at the time agreed

15 December 2018

service

5

momentous

14 December 2018

service

5

Phoned Monday in on Tuesday, amazing, possibly lucky but never the less amazing including courtesy car.Minor emergency assistance problem with the car out of warranty but covered by Stratstone getting this agreed with Mini

14 December 2018

service

4

Convenient date booked and MOT successfully carried out

14 December 2018

service

5

fault repaired under warranty

13 December 2018

sales

5

Scott was extremely helpful

13 December 2018

sales

3.5

It wasn’t 100% perfect as there was a defect on my car which had to be fixed taking 2 hrs and then I couldn’t have a photo in the delivery bay as the next customer was in there.

13 December 2018

sales

5

Regular updated emails, quickly delivery of car and from ordering to collecting was only a week.

13 December 2018

sales

5

As above completely satisfied.i would go to mini derby at stratstones again. Even the after care,on how I was managing the car.

13 December 2018

service

5

Qick and clean

10 December 2018

sales

4

I received excellent service from the team, I knocked one point off because sales person (who left soon after my purchase) did not tell me at time of sale that with all my options my car would be subject to the higher VED, car took longer to deliver

05 December 2018

sales

5

Friendly / professional service from door to receiving car ... and follow up excellent handover of the car from Modris

05 December 2018

service

5

Very good service, staff friendly & welcoming & kept me up-to-date Staff kindly arranged a taxi pick-up for me after my daughter was ill & I was struggling to get back in to pick up my car.

04 December 2018

service

5

Very satisfied . No hanging round. Staff very helpful and polite

04 December 2018

sales

5

Team were fantastic.

03 December 2018

service

5

Everything sorted without a fuss both for the car and me whilst I waited.

02 December 2018

service

5

Professional staff and job was conpleted to my satisfaction.car was also washed and sparkly when collected. Always a bonus

30 November 2018

service

4

Strastone is good but we wanted to know why the car wanted a service so early and no one could answer it. So we have just ended up paying £300 for a nearly new car

29 November 2018

service

5

You did what I came in for plus another item you spotted under guarantee. car was valeted too.

29 November 2018

sales

5

1st Class service

28 November 2018

service

5

Job done in the time specified. Kept informed and even got a video of my car's health check!

27 November 2018

sales

4

A great experience during ordering and collection. Kept v well informed and friendly staff made a the purchase exciting and positive. Not quite so great after delivery. Telephone query left unanswered.

27 November 2018

sales

5

Kept me up to speed at each process

27 November 2018

service

4

Great experience

27 November 2018

service

5

Such lovely and helpful staff

27 November 2018

sales

5

Every single person in the showroom was helpful. Lots of lattes were provided, and everything ran smoothly. David was incredibly methodical and professional, and every person I met while I was in was upbeat and positive.

26 November 2018

service

5

Excellent service

22 November 2018

service

5

A very smooth transaction