Very helpful staff, personalised service

Fantastic service. Thank you!!

Handover of actual car very quick & some questions not answered

Information on what was happening with our car was not really what I would expect, we were continually chasing for updates and promised call returns never materialised, leaving us frustrated as to what was happening and when we would get the car back

Fabulous service and fantastic staff.

Always friendly and professional

Nothing to much trouble very friendly polite staff.

Just oil change plug in £300+ ? Told new tyre needed no matching tyres in stock mini tyres on car.

They did what they said they would do

I would have liked more info regarding the update

First class customer service

You covered everything

Delivery condition could be better, lots of wax patches

Easy to talk too . Explained what I wanted and needed . I felt very at ease with Josh . Over all a very good experience

Mini Derby are excellent. From the friendly and efficient reception to the sales team, Josh and Kevin, who carefully listened to what we wanted, dealt with our demands and tried hard to give options to choose from. They were friendly and pleasant.

Contact during the time they had my car and when I could collect

Everyone was excellent on this visit

Simple to arrange and the staff are accommodating to fit in with my work

My Mini was ordered and delivered all within the space of two weeks, which was incredible. The team at the dealership communicated with me throughout this process, to keep me in the know from start to end.

All queries were answered, I was kept up to date with my journey. The staff made us feel excited to be apart of this process with no pressures but plenty of guidance and support.

Full explanation of work carried out, together with hard copies of details

Because of the Amazing staff at derby

All staff were friendly knowledgable and fully informed loved the service Sales team and after sales amazing

As previous / two nigly complaints waiting area freezing and valet pathetic although complimentary still the same dead insects on windscreen afterwards

Pre phone call to advise when the car would be ready and then great service upon collection

Sales staff knowledgeable and very helpful

Service very good. Quite expensive to have courtesy car when considering insurance, so it would be nice if this was less/included in service costs.

Fantastic Team, excellent service

Fabulous

Brilliant service

Smooth process from start to finish and good after care

Very satisfied. Great customer service. Always feel welcome. 5 Star service every time. Knowledgeable and professional.

Nothing I can think of to improve the experience.

Everyone very helpful and they understand how a customer feels when buying a new car

They actually took the time to listen and Rebecca has been a star sorting out any extras I wanted. I asked for a quick test drive and got 48 drive instead, brill.

Very prompt & friendly and kept me updated while I waited for service. Coffee very good

Attention to detail and attitude were excellent

no problems

always polite

Staff are always willing to help resolve any problems

The initial sales process was fine but some of the follow up questions I had between placing the order and taking delivery weren't actioned very quickly/efficiently.

as above

When I told them at MINI that I was purchasing the car for my mums 50th birthday, which was only a few days away. I felt as though the team really helped me and pushed to get it delivered on time and made the whole experience very special.

As an older customer not brought up with computers I was a bit confused with all the features and I was patiently helped with my problem - see above.

Completely satisfied from start to finish Team we're friendly at all times

Excellent service from Charlotte and Jessica on the service team, walked in, handed the keys over and walked back out. Even after I'd got the wrong day the first time round!

I was kept in contact by Jono on a weekly basis, on the day of collection, Jono came to the bus station in Derby to collect me, and take me back to the centre, which I thought was a lovely touch, they all went out of their way to assist

Excellent Service, cost a bit steep

Helpful & happy staff

All round great.