Natalie was excellent throughout the whole process.

I was kept informed of the progress and time plan

Fab staff and extremely helpful

Others could learn from these guys

Natalie and Kevin were brilliant.

Lovely ?? all round

We were kept up to date and the mini was delivered on time.

The service was carried out efficiently in the given timescale. Staff were polite, kind and professional. We were particularly impressed with the receptionist on the day and by Jessica in the service department.

Jessica and the Team are great!

Professional and courteous.

Looked after with coffee and a place to work when waiting for service

The service on my car was completed quickly and to a very high standard. The service staff are polite and welcoming. I particularly like the vhc video because as a customer it gives you an insight to what the technician has been doing.

Finished work on my car earlier than expected, kept me informed throughout the day

car ready when they said

very good

From initially booking in the service, to the update given by telephone and time confirmed to pick vehicle up was conducted in a very professional yet friendly manner. Also a detailed explanation of the actual service and any advisories is explained.

good knowledge and product

from start to finish the whole experience was second to none!

Good customer service and you carry out what you say.

No problems

Noted that undercover was missing but didn't offer to replace it. Bit odd, I thought.

Excellent Customer Service

They kept me informed about work that needed to be done. The car was ready when they said it would be.

Excellent service as always.

Great customer service, friendly and helpful staff.

Service was amazing

No issues on the day and always friendly and professional staff

Staff efficient and polite. However problem with car caused by incorrect maintenance on my last visit.

Very professional

All staff involved were very helpful.

I was given the option as to which items of work I wanted completing & work was completed as required to time.

As per above in question 1. Also I changed my original requested delivery date to an earlier date (due to changed circumstances) and the Mini team accommodated me with the minimum of fuss. The car was ready for me to pick at the requested time/date.

Excellent service from starting to look through to collection of my new car! Absolutely over the moon!

All members of Stratstone Derby staff were on hand and willing to help from the purchase to handover on the car. None of the sales staff were pushy to purchase a car straight away.

Sorted problem

Very good

Poor after sales experience this time. Promises made at point of sale which weren't carried through. Collection itself went well but car had a fault which meant having to bring it back shortly after collection which I wouldn't expect from new. Shame.

Was sold a car that didn't have what I wanted

Nothing is too much trouble to your staff and everyone is very personable

Satisfied with the dealing by the reception colleagues/

The keys were handed over and i started getting updates about how the service was going. No muss no fuss.

Nothing is too much trouble.

Unable to fix an issue (rattling tailgate) that was previously confirmed and validated as an issue at previous visit.

Completely satisfied, very happy customer.

As per above

Do a proper job - reliable .

Excellent service - as always

The people at Stratstone Derby were so good and helpful nothing was too much trouble for them. They explained everything what was happening and kept me informed about the progress of the repair. It is always pleasure visiting Stratstone Derby.

Lovely staff, friendly, attentive, clean showroom.

EVERYTHING WAS EASY AND STAFF EXCELLENT