Very prompt & friendly and kept me updated while I waited for service. Coffee very good

They actually took the time to listen and Rebecca has been a star sorting out any extras I wanted. I asked for a quick test drive and got 48 drive instead, brill.

no problems

always polite

Staff are always willing to help resolve any problems

as above

The initial sales process was fine but some of the follow up questions I had between placing the order and taking delivery weren't actioned very quickly/efficiently.

When I told them at MINI that I was purchasing the car for my mums 50th birthday, which was only a few days away. I felt as though the team really helped me and pushed to get it delivered on time and made the whole experience very special.

As an older customer not brought up with computers I was a bit confused with all the features and I was patiently helped with my problem - see above.

Excellent service from Charlotte and Jessica on the service team, walked in, handed the keys over and walked back out. Even after I'd got the wrong day the first time round!

Completely satisfied from start to finish Team we're friendly at all times

I was kept in contact by Jono on a weekly basis, on the day of collection, Jono came to the bus station in Derby to collect me, and take me back to the centre, which I thought was a lovely touch, they all went out of their way to assist

Helpful & happy staff

Excellent Service, cost a bit steep

Just such an excited purchase helped by Rebecca !

All round great.

Standard service under TLC

Friendly staff, sympathetic to my problem with my vehicle

Bridie and Jono were a pleasure to deal with.

Good service

Informed would have touch screen control panel. On delivery I noted this was not the case & informed touch screen only on models with sat nav - I would have probably upgraded. Supposed to be the same however cruise control & driving mode also missin

it was serviced on time and i was fully informed of completion etc

Hand over was very good and staff fully answered all questions . We were kept up to date with progress of the Mini and it was delivered ahead of schedule.

You always feel welcome

Very efficient, friendly & helpful

Car was ready for the time i needed it back and work all done.

Professional, friendly staff, good customer experience.

Despite issue with a part needing to be ordered, I was kept upto date & the job was completed the next day.

From dropping the vehicle off until collection all aspects dealt with in a thoroughly professional and caring manner

Excellent service.

Always very professional. Car is ready when expected.

Stratstone Derby keep me informed at each stage of service.

Always spot on

Would have been 5* except for minor issue this time. I had said on check in that if brakes or tyres needed work then to go ahead as I would not be contactable on mobile. When I got back I was told brakes needed doing and I had to wait while done.

My service was quick, car valeted, coffee provided, staff brilliant - what more could I ask for.

I was advised the one of my tyres had a nail in it and a new one would be £89 . I decide to go elsewhere only to be told that the nail was in the tread and there was nothing wrong with my tyre. The tyre is still ok now.

Jessica is always professional and friendly.

Health check is always a good idea

Very knowledgeable and friendly staff.

friendly and efficient

I was remembered by the manager; she sold me a car roughly 6 years ago and even though it was another sales person dealing with me she still made time to come over and chat with me. that's what makes the service from Mini second to none!

Apart from the deposit money I have had a very enjoyable experience, especially with Tim and his helpfulness and enthusiasm.

ALLROUND AVARAGE

I was helped through the process by Tim Twells at the Derby centre who showed great patience and politeness at all stages, not least by always contacting me when promised and I have no hesitation in recommending him.

smooth handover into new car excellent communication with sales lead person

Everything was ready on time and everyone was pleasant and helpful

Some disappointing issues at handover

Smooth transaction from start to finish and kept informed of progress of car through to completion.

Staff are very attentive

Full process of booking in the car to drop and collection very professional