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Customer Reviews.

service

5

Very prompt & friendly and kept me updated while I waited for service. Coffee very good

02 December 2019

sales

5

They actually took the time to listen and Rebecca has been a star sorting out any extras I wanted. I asked for a quick test drive and got 48 drive instead, brill.

02 December 2019

service

5

no problems

29 November 2019

service

5

always polite

28 November 2019

service

5

Staff are always willing to help resolve any problems

26 November 2019

service

4

as above

25 November 2019

sales

3

The initial sales process was fine but some of the follow up questions I had between placing the order and taking delivery weren't actioned very quickly/efficiently.

25 November 2019

sales

5

When I told them at MINI that I was purchasing the car for my mums 50th birthday, which was only a few days away. I felt as though the team really helped me and pushed to get it delivered on time and made the whole experience very special.

24 November 2019

service

5

As an older customer not brought up with computers I was a bit confused with all the features and I was patiently helped with my problem - see above.

24 November 2019

service

5

Excellent service from Charlotte and Jessica on the service team, walked in, handed the keys over and walked back out. Even after I'd got the wrong day the first time round!

23 November 2019

service

5

Completely satisfied from start to finish Team we're friendly at all times

23 November 2019

sales

5

I was kept in contact by Jono on a weekly basis, on the day of collection, Jono came to the bus station in Derby to collect me, and take me back to the centre, which I thought was a lovely touch, they all went out of their way to assist

22 November 2019

service

5

Helpful & happy staff

22 November 2019

service

4

Excellent Service, cost a bit steep

22 November 2019

sales

5

Just such an excited purchase helped by Rebecca !

21 November 2019

sales

5

All round great.

21 November 2019

service

4

Standard service under TLC

21 November 2019

service

5

Friendly staff, sympathetic to my problem with my vehicle

19 November 2019

sales

5

Bridie and Jono were a pleasure to deal with.

19 November 2019

service

4

Good service

18 November 2019

sales

4

Informed would have touch screen control panel. On delivery I noted this was not the case & informed touch screen only on models with sat nav - I would have probably upgraded. Supposed to be the same however cruise control & driving mode also missin

18 November 2019

service

5

it was serviced on time and i was fully informed of completion etc

17 November 2019

sales

4

Hand over was very good and staff fully answered all questions . We were kept up to date with progress of the Mini and it was delivered ahead of schedule.

16 November 2019

service

5

You always feel welcome

16 November 2019

sales

5

Very efficient, friendly & helpful

13 November 2019

service

4

Car was ready for the time i needed it back and work all done.

13 November 2019

service

5

Professional, friendly staff, good customer experience.

12 November 2019

service

5

Despite issue with a part needing to be ordered, I was kept upto date & the job was completed the next day.

11 November 2019

service

5

From dropping the vehicle off until collection all aspects dealt with in a thoroughly professional and caring manner

10 November 2019

service

5

Excellent service.

07 November 2019

service

5

Always very professional. Car is ready when expected.

06 November 2019

service

5

Stratstone Derby keep me informed at each stage of service.

05 November 2019

service

5

Always spot on

27 October 2019

service

4.5

Would have been 5* except for minor issue this time. I had said on check in that if brakes or tyres needed work then to go ahead as I would not be contactable on mobile. When I got back I was told brakes needed doing and I had to wait while done.

26 October 2019

service

5

My service was quick, car valeted, coffee provided, staff brilliant - what more could I ask for.

23 October 2019

service

3

I was advised the one of my tyres had a nail in it and a new one would be £89 . I decide to go elsewhere only to be told that the nail was in the tread and there was nothing wrong with my tyre. The tyre is still ok now.

23 October 2019

service

5

Jessica is always professional and friendly.

19 October 2019

service

5

Health check is always a good idea

16 October 2019

service

5

Very knowledgeable and friendly staff.

15 October 2019

sales

5

friendly and efficient

10 October 2019

sales

5

I was remembered by the manager; she sold me a car roughly 6 years ago and even though it was another sales person dealing with me she still made time to come over and chat with me. that's what makes the service from Mini second to none!

09 October 2019

sales

5

Apart from the deposit money I have had a very enjoyable experience, especially with Tim and his helpfulness and enthusiasm.

08 October 2019

service

4

ALLROUND AVARAGE

08 October 2019

sales

5

I was helped through the process by Tim Twells at the Derby centre who showed great patience and politeness at all stages, not least by always contacting me when promised and I have no hesitation in recommending him.

06 October 2019

sales

5

smooth handover into new car excellent communication with sales lead person

06 October 2019

service

5

Everything was ready on time and everyone was pleasant and helpful

04 October 2019

sales

3

Some disappointing issues at handover

03 October 2019

sales

5

Smooth transaction from start to finish and kept informed of progress of car through to completion.

03 October 2019

service

4

Staff are very attentive

01 October 2019

service

5

Full process of booking in the car to drop and collection very professional

30 September 2019