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Customer Reviews.

service

5

problem was fixed

15 August 2019

service

5

Very thorough and efficient

15 August 2019

service

2

Unfortunately an insufficient amount of oil was put in after it's service which caused the warning message to be displayed. This meant the car had to go in again to have it rectified

14 August 2019

service

5

Car was serviced, parts were replaced as agreed and then my car was washed - it's running really well now and clean inside and out!

13 August 2019

service

5

Pleasant staff work carried out on time

10 August 2019

service

2

Stratstones fixed the problem and I would have rated their service as excellent if it were not for the chipped paintwork on the drivers side door.

09 August 2019

service

4

Good service and polite staff

09 August 2019

service

5

Polite and friendly staff

05 August 2019

service

3

Service element fine but I take a vehicle for a service I expect to drop off and pick up not be offered a drink on a dozen occasions ok I exaggerate it was only 4 times when I dropped it off and 3 times when I picked it up I mean really! No usually n

05 August 2019

service

5

The sales staff are not pushy, they listen and advise accordingly. The front of house staff are friendly and nothing is too much lovely

05 August 2019

service

3

As previously stated 2 and a half hours to complete a job I was told would take an hour and no explanation.

04 August 2019

service

5

Again super customer service.

04 August 2019

sales

5

Tim was very helpful

30 July 2019

service

5

Can't do enough for you

30 July 2019

service

5

Confident that my mini receives first class attention

29 July 2019

service

5

Tim and Alice were both very friendly and knowledgeable and able to answer any questions we had

21 July 2019

service

5

Jessica that works at the Derby branch was brilliant. She kept me up to date on my whole experience

18 July 2019

service

3

Everything ok apart from the shock of having to pay over £300 when I thought it was free.

16 July 2019

sales

5

Great service from start to finish

16 July 2019

service

5

Excellent technical knowledge. Thank you

15 July 2019

service

2

2018,a service report indicated all green. 2019- 1st MOT & service indicated a number of issues with brakes/tyre. A call lead me to believe they were MOT related, but MOT was completed prior to the phone call? Issues inconsistent with 2018 report.

11 July 2019

service

5

No waiting, clear information about works required

11 July 2019

service

5

Chris was excellent very helpful but not at all pushy

11 July 2019

sales

5

Like I said above I couldn't of asked for better service and I really do appreciate when staff are kind and welcoming and I felt completely at ease with the whole process and felt like I was fully informed throughout.

11 July 2019

sales

3.5

I received excellent customer service from Tim who sold me my car from Stratstone Derby. However delivery arrangements weren't smooth but our disappointment was listened to and the manager offered a free first service.

10 July 2019

sales

5

Josie and Rebecca were very helpful and efficient with the purchase and handover of my new car.

10 July 2019

service

5

Professional approach from start to finish. Jess and the customer service team, and the technical team are completely professional and the customer service is as it should be, natural and not forced. Offer of dent removal service surpassed expectatio

10 July 2019

sales

5

Friendly customer service always with a smile.

09 July 2019

sales

5

Very relaxed with no pressure or hard sell. Easy to talk through options and to get what you really wanted. Jono was absolutely brilliant - couldn't get better service. He was thoughtful and customer focused, with a genuine passion for the product

09 July 2019

service

5

The car was ready on time, cleaned and check carried out.

08 July 2019

service

5

Always satisfied with the service at stratstone mini

07 July 2019

service

4

Pleasant staff. Good service

05 July 2019

sales

5

Sales personnel were very helpfully.

05 July 2019

service

5

The service provided by mini in Derby is quite exceptional. Appointments are easy to book and the service while you wait very much valued.

04 July 2019

service

4

Whilst the service given was very good, there is always room for improvement.

04 July 2019

service

5

Very good customer service. Faults diagnosed and fixed in a timely manner.

03 July 2019

sales

5

Kind people, loving their jobs and willing to help me find what was best for me! Joshua and Natalie were outstanding.

03 July 2019

service

5

All sorted well

01 July 2019

service

5

Easy process throughout

28 June 2019

sales

5

OUTSTANDING customer service from the moment we walked in to when we collected our new Mini.

26 June 2019

service

5

Jessica was very helpful and friendly a pleasure to deal with.

25 June 2019

service

5

great service

25 June 2019

service

4

Would have been 5 except for lack of adequate on site parking

25 June 2019

sales

2

It felt very underwhelming to collect my mini this time. It did not feel at all special and getting a new car is a big thing for me and my family. We were left waiting for a long time and when we did get the keys it was an antickimax.

25 June 2019

service

5

Totally competent

24 June 2019

sales

5

Great service

18 June 2019

service

5

Excellent service

17 June 2019

service

5

Always receive excellent customer service at mini Derby.

17 June 2019

service

3

There was nothing to indicate whether the dipped beam height had been checked as requested. The C-it video was rushed so you could barely see the underside of the vehicle. The voice over was inaudible as it was garbled and background music too loud.

17 June 2019

sales

5

Kept upto date with every step of the build and arrived earlier than expected.

16 June 2019