Customer Reviews.
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Customer Reviews.

sales

5

Natalie was excellent throughout the whole process.

19 March 2020

sales

5

I was kept informed of the progress and time plan

17 March 2020

service

5

Fab staff and extremely helpful

14 March 2020

service

5

Others could learn from these guys

14 March 2020

sales

5

Natalie and Kevin were brilliant.

14 March 2020

sales

5

Lovely ?? all round

13 March 2020

sales

5

We were kept up to date and the mini was delivered on time.

12 March 2020

service

5

The service was carried out efficiently in the given timescale. Staff were polite, kind and professional. We were particularly impressed with the receptionist on the day and by Jessica in the service department.

09 March 2020

service

5

Jessica and the Team are great!

09 March 2020

service

4

Professional and courteous.

08 March 2020

service

5

Looked after with coffee and a place to work when waiting for service

08 March 2020

service

5

The service on my car was completed quickly and to a very high standard. The service staff are polite and welcoming. I particularly like the vhc video because as a customer it gives you an insight to what the technician has been doing.

06 March 2020

service

5

Finished work on my car earlier than expected, kept me informed throughout the day

04 March 2020

service

5

car ready when they said

03 March 2020

service

5

very good

28 February 2020

service

5

From initially booking in the service, to the update given by telephone and time confirmed to pick vehicle up was conducted in a very professional yet friendly manner. Also a detailed explanation of the actual service and any advisories is explained.

26 February 2020

service

5

good knowledge and product

26 February 2020

sales

5

from start to finish the whole experience was second to none!

25 February 2020

service

5

Good customer service and you carry out what you say.

23 February 2020

sales

5

No problems

21 February 2020

service

4

Noted that undercover was missing but didn't offer to replace it. Bit odd, I thought.

18 February 2020

service

5

Excellent Customer Service

18 February 2020

service

4

They kept me informed about work that needed to be done. The car was ready when they said it would be.

15 February 2020

service

5

Excellent service as always.

14 February 2020

service

5

Great customer service, friendly and helpful staff.

14 February 2020

sales

5

Service was amazing

10 February 2020

service

5

No issues on the day and always friendly and professional staff

09 February 2020

service

3

Staff efficient and polite. However problem with car caused by incorrect maintenance on my last visit.

08 February 2020

service

4

Very professional

07 February 2020

sales

5

All staff involved were very helpful.

07 February 2020

service

5

I was given the option as to which items of work I wanted completing & work was completed as required to time.

07 February 2020

sales

5

As per above in question 1. Also I changed my original requested delivery date to an earlier date (due to changed circumstances) and the Mini team accommodated me with the minimum of fuss. The car was ready for me to pick at the requested time/date.

06 February 2020

sales

5

Excellent service from starting to look through to collection of my new car! Absolutely over the moon!

05 February 2020

sales

5

All members of Stratstone Derby staff were on hand and willing to help from the purchase to handover on the car. None of the sales staff were pushy to purchase a car straight away.

04 February 2020

service

5

Sorted problem

31 January 2020

service

5

Very good

31 January 2020

service

3.5

Poor after sales experience this time. Promises made at point of sale which weren't carried through. Collection itself went well but car had a fault which meant having to bring it back shortly after collection which I wouldn't expect from new. Shame.

29 January 2020

sales

1

Was sold a car that didn't have what I wanted

29 January 2020

service

5

Nothing is too much trouble to your staff and everyone is very personable

28 January 2020

service

4

Satisfied with the dealing by the reception colleagues/

28 January 2020

service

5

The keys were handed over and i started getting updates about how the service was going. No muss no fuss.

27 January 2020

service

5

Nothing is too much trouble.

27 January 2020

service

3.5

Unable to fix an issue (rattling tailgate) that was previously confirmed and validated as an issue at previous visit.

24 January 2020

service

5

Completely satisfied, very happy customer.

24 January 2020

service

5

As per above

20 January 2020

service

5

Do a proper job - reliable .

20 January 2020

service

5

Excellent service - as always

19 January 2020

service

5

The people at Stratstone Derby were so good and helpful nothing was too much trouble for them. They explained everything what was happening and kept me informed about the progress of the repair. It is always pleasure visiting Stratstone Derby.

18 January 2020

sales

5

Lovely staff, friendly, attentive, clean showroom.

15 January 2020

sales

4

EVERYTHING WAS EASY AND STAFF EXCELLENT

15 January 2020