Kept me informed throughout the process.

Always good service.

Attentive sales person, worked hard to get my business

Service done whilst we waited. Satisfied with results

Everything was dealt with efficiently and I was kept informed at all times

Louise dealt with the transfer of the monthly service plan from my old mini to my present mini having discovered that her predecessor had not done it despite promising to do so when I purchased my current car last September. Pleased overall.

As above. Everyone is helpful and friendly every time I had contact with them. When I came to collect my car, although handover was socially distanced it was still excellent. The bow on my bonnet made it even better!

Congratulations your information and customer information was excellent

Natalie was brilliant

The centre sent an email offering extras which despite a prompt reply I was told were not actually available.

A hassle free experience even in these difficult times

Staff were so helpful

Very friendly and helpful staff team

Great - all COVID measure were in place on collection and it was a simple easy process making it really exciting for picking up my new car!

We were kept in touch with the progress of the car and its subsequent delivery.

Customer service and communication was first class

I feel that the update, which the vehicle was in for, should have been rectified before the handover date. The car was sold as a used vehicle though it only had 21 miles on the clock.

Very impressed car was delivered to work On Time by a very friendly helpful Guy Paul the whole drop off and take my p.x. car away went without a hitch Outstanding Thanks

as we are all experiencing great difficulties due to covid at Stratstone in Derby they delivered an excellent service.

Everyone I met were very pleasant particularly your front of house staff. Particular attention to detail and safety during the current pandemic.

Good service. Always able to email or ring Natalie who could answer questions.

No problems to report

Was able to book the appointment at my preferred time and the work was completed at the time arranged.

See above.

Ian Collins Went out his way great salesman

Good service and great service .

As always my service was completed to a high standard. The VHC received is a personal touch especially as you never get to see the technicians behind the scenes who complete the fantastic work. I know my car is in good hands at Stratstone Derby

Service staff excellent

Efficient through service

Never been disappointed yet.

Service safety consideration

Very happy Tim was very helpful

Due to COVID all precautions had to be adhered to so even at key handover I was assured that every support would be offered by phone all or online and it has been.

Done very quickly

Went very smoothly, though when I returned to collect, it seemed that the car had been ready for a while & I was not contacted to say it was ready. (I may be wrong - it may just have been parked up as I returned).

Service team are excellent

Getting an appointment was difficult but once we saw someone the experience was good

Shanice was first class

Despite covid all measures in place

Always kept upto date with whats going on through service, even with the video I got.

In these difficult times everything was done very professionally

Happy

Excellent all round service

It was very straight forward under the current COVID festrictions.

Very courteous staff and quick turn round

As I had to do click and collect I thought I would have more help online or via a phone call to help me with a few issues eg how to turn off the airbag for a child

Very COVID aware, kept me informed

Mini car Mini service Know wot there doing .

They found a car that was just right for me and I was able to collect it within a couple of weeks

As above. Shannon was a good ambassador for your company and helped with future options.