Was not able to take the car home when told due to recall prob that we weren't made aware of.

Everything went to plan, good organisation

Great people to deal with

Fantastic service , helpful staff, always happy to help no matter what you want.

MOT sorted and warranty claim

You did what i was expecting

Excellent customer service from start to finish .

Brake pads and discs replaced to a high standard

Poor customer service. Lack of updates. We chased many times and there were a few occasions when no one came back to us.

No hassle no hidden expenses got exactly what was said on my first visit well done mini

It's not everyday you get treated like royalty & get to go in your VIP room & get to uncover your car great team effort & I loved it thank you

Kept up to date with progress of the work and potential costs.

All staff,especially Josh and Rebecca were friendly and approachable

The service was completed in the expected time (with an agreed delay) to allow for ordering a specific replacement tyre)

I was completely satisfied with my mini servicing and repair. I like the idea of seeing my car in the video follow up too. It is an extra treat to have my car washed as well. I have every faith in the service engineers there. Thank you

Your front line service staff left me extremely frustrated and my problems were only resolved when a senior member of staff got involved and totally contradicted all the original information I was given.

The video of my car was to say the least very disappointing, in fact a complete waste of time.

My experience with Stratstones has been satisfactory, a little bit difficult to contact the relevant Motability sales person, but I do realise they are busy.

Delivered what was required.

The two lady's and the service desk spoke and treat my wife like a human not just a silly woman( one of the lady's name was Jessica sorry do not knew the other but she was amazing to) not like experience she had with Nissan

Booked Service, TLC inspection, & MOT; TLC inspection only was made. The one fault reported, fault drivers door window, was not fixed

Always satisfied and feel confident that the service was done to a high standard

Everything was explained to me, service staff were lovely

All work done on time. Kept informed of what was happening

The handover of the car was based on availability of sales rep not my convenience. .

As above

Faultless.

The sales advisor was first rate and worked hard to make sure everything was prefect. I couldn't have asked for better.

Great service but the issue isn't resolved

The process to book in and get my car service was simple and the car was returned as promised . Also nice and clean. I did not score 5 on this occasion as the mileage from our previous visit had been recorded incorrectly . This could hurt value !

Did not believe my brakes had been binding even though I had been advised by a reputable, experienced garage who made them safe and advised i speak to mini, who I informed they take everything a

The staff were friendly and the car was ready for collection at the agreed time.

I thought the staff were really nice and helpful. Whatever questions I asked I received good responses. Although I have yet to receive my mini key rings that they promised to send.

Good communications and all promises kept. New car was excellent and handover was first class

We were dealt with wonderfully.

very helpful, work carried out to a high standard, showroom, service desk area clean and well presented

I am usually very well looked-after but unfortunately this did not happen this time; I sat for an hour and a half virtually ignored, without even being offered a drink, until my car was finished. Very disappointing indeed.

Fairly fast / little waiting time. The staff are wonderful.

Staff very helpful at visits. Bright welcome showroom. On collection the 2 mini staff Chris and Lucy were very helpful with carrying car seats and making sure i had all i needed for my grandson who was with me.

Telephone communication was not quite up to your normal standard but otherwise good.

The salesman Tim Twells was excellent. He is friendly and efficient without coming across as pushy or just after a sale. His care and attention have been second to none.

Great staff, great service, a great environment.

Chris the guy who dealt with me was disinterested and going through the motions. When I left the garage I wasn't sure if id bought a petrol or diesel car, a manual or automatic. It was never explained to me.

All fine until I picked up car. Things that should have been put in place before I picked car up hadn't meaning that my gap insurance didn't start until a few days later. Was promised calls back that were never given and was blamed for minis mistakes

Staff were helpful and courteous.

Easy to do business with.

As above. Only thing I'd feedback about the collection was that the girl who did the demo on the car wasn't fantastic. She connected my phone to the car but then asked me what I wanted to be shown rather than going through everything with me.

Good service

A wonderful service

Cost is always an issue